They are improving. When I left my number they got back to me next day, but I had already resolved the issue.I know they are trying but sometimes it is frustrating and you think "They just don't care." Dondi
I've never had anything but great service from Dexcom. I think a lot of it has to do with the high call volume surrounding the G4. I think a lot of people don't know they can use their local reps to answer a lot of their questions, especially with set up and figuring out how to initially start the system, etc. Obviously some things have to be done through the customer service call center, but a lot of it can be handled by your local rep, too.
I love the "call back" option where they will "wait in line for you". Really helps.
I agree with Seth! Dexcom is great! They are humans like the rest of us. Let them call you back or better yet use email.