Replies to This Discussion

Permalink Reply by Beth on November 9, 2012 at 8:15am

I tried last night and couldn't get Studio to notice the G4 either (but I don't have a 7+ to try it with). I was running XP virtually on my Macbook, so I figured it was some problem with not running windows natively. I haven't seen any documentation about a driver for the G4.

Permalink Reply by Lizzie on November 9, 2012 at 9:00am

I tried last night as well and got it to work after following the driver install process three times. Doing nothing differently, after the third time it just worked. I'm also running Windows XP on an iMac.

I was prompted for the driver install whenever Windows recognized that I had plugged in the receiver via USB. It may prompt for the driver install each time, I'm not sure...

Permalink Reply by Jay on November 9, 2012 at 7:50pm

Does anyone use DiaSend also with G4?

Permalink Reply by Seang on November 12, 2012 at 4:25pm

I ran into the g4 being detected as an "Unknown Device", to fix it turn the G4 off & on.

edit: cgm data is greyed out on diasend although the g4 upload completed.

Permalink Reply by Unknown Diabetic on November 19, 2012 at 10:17am

Did you do the upgrade on Diasend? After I did the upgrade this weekend I can still download the 7+ but there is no information to review. I am logged in as international. Dexcom needs to get there act together so we can use it with a Mac. Dexcom isn't doing me much good if I can't review the information.

Permalink Reply by Laddie on November 19, 2012 at 1:16pm

I downloaded Dexcom Studio today. I was impressed that it asked about transferring the patient data from the old program and did so with no problems. I downloaded my 7+ and that worked fine.

I have my Gen4 now, but no sensors yet because Edgepark is back ordered. So I didn't try downloading that. I use Windows 7.

I sent an email to Dex tech support to ask if there is a way to have all of my data merged from 3 receivers. Right now I am a different patient for each receiver number.

Permalink Reply by Jay on November 19, 2012 at 9:16pm

Which Windows are you using?

Permalink Reply by Hank on December 13, 2012 at 8:53am

Just got off the phone with Dexcom and they tell me it'll be a few more weeks (2+) before the G4 can work with Windows 8.

I think the Dexcom folks have a great product but their software support continues to be a major drawback.

Permalink Reply by bort269 on April 10, 2013 at 9:36pm

*sigh*
My Windows 7 PC died last week and I only have Macs at work.
Since I just started on a pump and really want my nurse to see my G4 data, I went and bought a new PC this past weekend (because my phone call with her is tomorrow morning).
Of course all the new PCs are pre-loaded with Windows 8. As much as I tried to downgrade to Windows 7 (for sanity reasons) it wasn't possible without voiding the warranty of my new computer.
Oh well "I'll just suck it up", but I didn't think for a second that the Dexcom Studio Software doesn't work with Windows 8... until I tried connecting my receiver just now and when it didn't work I finally saw this:
http://www.dexcom.com/faq/dexcom-studio-compatible-windows-8

Honestly, being able to send my G4 data to my nurse was the main reason I bought this PC so quickly :-(

Permalink Reply by mrdeshapiro on January 8, 2013 at 7:08am

g4 is kind of useless without the software working. I hope they get the windows 8 version working soon.

Permalink Reply by Hank on January 8, 2013 at 7:44am

So true. Called last Friday and they still had no estimate on when it will be working.