Yes, not a failed sensor...a transmitter failure.

I've been using the G4 for a few months and have been really happy with it (aside from the adhesive problems). This past week, though, I had three "out of range" episodes that were very unusual. All three episodes were the same. For an hour duration, I would get an "out of range" indication even though the receiver and sensor/transmitter were close to each other. After the third occurrence this week I called Dexcom and told them about it. I was concerned that my transmitter was heading to an early death. Tonight coming home from work it in fact happened...my receiver vibrated in my pocket and when I took it out I had a "Failed Transmitter" indication. That is an irreversible/unfixable message. I called Dex tonight and they are sending me a replacement.

Bad timing...6 am flight tomorrow for a business meeting, and I threw away all my old Seven Plus stuff so I am "naked" until I return home and get the new transmitter installed. I knew I should have kept the old stuff as a backup!

As an aside, Dexcom really needs to invest in more technical reps...no longer do you get someone on the phone right away. The wait is substantial. Yesterday (my third "out of range" incident) I didn't get a call back until the next day.

Views: 156

Replies to This Discussion

Where's your meeting? I've been in that situation - as long as you're in the same place for a day or two they can fedex it to you where you are.

Good luck - & fingerprick like a madman.

Just a one-day meeting and it went ok. Funny going through TSA I kept patting my pocket looking for the receiver. I used my One Touch quite a bit...just like the old days, LOL. New transmitter was shipped and will arrive tomorrow so one more day of the old style.

RSS

Advertisement



REsources

From the Diabetes Hands Foundation blog...

DHF receives $200,000 grant from Novo Nordisk

Grant given to support programs aimed at bringing together people touched by diabetes for positive change BERKELEY, CA: December 4, 2014 – Diabetes Hands Foundation (DHF) has received a grant of US$200,000 from Novo Nordisk to support programs aimed at Read on! →

Guest Post: World Diabetes Day 2014 on Twitter… sifting through the data

At Symplur we track hashtags, keywords, user accounts, and pretty much anything else on Twitter that has to do with healthcare. We collect the data and then build countless ways to slice it up so that we’re able to better Read on! →

Diabetes Hands Foundation Team

DHF TEAM

Manny Hernandez
(Co-Founder, Editor, has LADA)

Emily Coles
(Head of Communities, has type 1)

Mila Ferrer
(EsTuDiabetes Community Manager, mother of a child with type 1)

Mike Lawson
(Head of Experience, has type 1)

Corinna Cornejo
(Development Manager, has type 2)

Desiree Johnson  (Administrative and Programs Assistant, has type 1)

DHF VOLUNTEERS


Lead Administrator

Brian (bsc) (has type 2)


Administrators

Lorraine (mother of type 1)
Marie B (has type 1)

DanP (has Type 1)

Gary (has type 2)

David (has type 2)

 

LIKE us on Facebook

Spread the word

Loading…

This website is certified by Health On the Net Foundation. Click to verify. This site complies with the HONcode standard for trustworthy health information: verify here.

© 2014   A community of people touched by diabetes, run by the Diabetes Hands Foundation.

Badges  |  Contact Us  |  Terms of Service