Yes, not a failed sensor...a transmitter failure.
I've been using the G4 for a few months and have been really happy with it (aside from the adhesive problems). This past week, though, I had three "out of range" episodes that were very unusual. All three episodes were the same. For an hour duration, I would get an "out of range" indication even though the receiver and sensor/transmitter were close to each other. After the third occurrence this week I called Dexcom and told them about it. I was concerned that my transmitter was heading to an early death. Tonight coming home from work it in fact happened...my receiver vibrated in my pocket and when I took it out I had a "Failed Transmitter" indication. That is an irreversible/unfixable message. I called Dex tonight and they are sending me a replacement.
Bad timing...6 am flight tomorrow for a business meeting, and I threw away all my old Seven Plus stuff so I am "naked" until I return home and get the new transmitter installed. I knew I should have kept the old stuff as a backup!
As an aside, Dexcom really needs to invest in more technical reps...no longer do you get someone on the phone right away. The wait is substantial. Yesterday (my third "out of range" incident) I didn't get a call back until the next day.
Tags:
Permalink Reply by Biomuse on January 15, 2013 at 10:20pm Where's your meeting? I've been in that situation - as long as you're in the same place for a day or two they can fedex it to you where you are.
Good luck - & fingerprick like a madman.
Permalink Reply by KevinMR on January 16, 2013 at 8:04pm Just a one-day meeting and it went ok. Funny going through TSA I kept patting my pocket looking for the receiver. I used my One Touch quite a bit...just like the old days, LOL. New transmitter was shipped and will arrive tomorrow so one more day of the old style.
Manny Hernandez(Co-Founder, Editor, has LADA)
|
Bradford (has type 1) |
Lorraine (mother of type 1) |
Marie B (has type 1) |
|
|
|
|
|
|
This site complies with the HONcode standard for trustworthy health information: verify here.
© 2013 A community of people touched by diabetes, run by the Diabetes Hands Foundation.
