G4 Dex USB Charging Port Broken
This is really a PSA, but I just wanted to report that the USB port on my G4 Dexcom came loose and shoved all the way into the device as I was plugging it in. Now, the port is just jiggling around in the device itself. I did call Dexcom and they are sending me a new receiver on Monday, so they are covering it. I know there have been some other complaints about the casing breaking very easily, and I do hope that Dexcom will continue to stand by their products and hopefully, work on improving their quality control. As much as I hated the shape/size of the egg, I used it without incident for over a year.
Replies to This Discussion
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Permalink Reply by Doug on -
Nice - especially since they dont include a rubber bumper like the last version .... whats the chances that you have a device with you 24x7 for a year and you DONT drop it once
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Permalink Reply by type3mom on -
Exactly. Especially when you are 6 yrs old like our daughter. The egg has been dropped tons of times and it is still fine. Well - fine if you don't want the better data.
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Permalink Reply by Natasha Bowlds on -
That's exactly what I was thinking. My son's has vibrated itself off the nightstand more than once . . .
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Permalink Reply by Mike on -
I don't know what the point of the sliding door is. I know the manual says to keep it closed when not charging the device but it's not like it makes it waterproof. I've never had a sliding door on any other micro usb port device like smart phones.
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Permalink Reply by Laddie on -
On my Dex 7+ I had tons of lint on the inside of the screen because it came in through the charging hole. My guess is that they are responding to that problem with the sliding cover.
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Permalink Reply by type3mom on
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I wondered about that, but I've never had that happen with my phone, so who knows?
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Permalink Reply by Mike on
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That seems like a bad internal design. There's no reason for a micro usb port to not be air tight. With the 7+ I never had the lint problem because it came with a case that worked well for me. I would only unzip it to charge or download data. I mostly carry the G4 loose in my pocket.
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Permalink Reply by type3mom on
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Yeah - the 7+ receiver is horrible for getting stuff in it. We had a thread in there for awhile and now we have some weird piece of plastic or something hanging around in ours. So annoying. But that's what I was trying to say - there shouldn't be anything coming in through the connector on the new G4.
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Permalink Reply by Kimberly on -
This totally explains how one of my cat's hairs got into the 7+. That was bugging me for months. I thought it was a crack until I noticed the tipping on the hair.
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