Replies to This Discussion

Permalink Reply by Clare on February 9, 2013 at 8:50am

The sliding door to cover the usb port broke off of my first G4 receiver and Dexcom replaced it. The next receiver has a small crack in the same place but I can't be bothered to stay on the phone or get a call back if it does not effect the performance. The only problem I had was that I had downloaded the data from the first receiver to my computer and there is no way to integrate the data from the 2nd one.

Permalink Reply by Bill Quick on February 10, 2013 at 10:13am

The guide that keeps the G4's sliding door that covers the USB port in position has broken off TWICE. First time I called DexCom and they sent me a replacement G4. The guide on the replacement G4 broke almost off today (see photo); it looks like it'll break off completely next time anything touches it. I have no idea why: neither time was I playing with sliding the door. First time, I noticed it after disconnecting the G4 from the USB cable; this time I just took it out of my shirt pocket to check the reading and noticed it. I guess I'll call them again tomorrow and see what they say...

Attachments:

• 10feb13_G4_2.JPG, 1 MB

Permalink Reply by Bill Quick on February 10, 2013 at 10:54am

Reading thru the Dexcom discussions, I find that numerous people have had problems with the thing I call a "guide" -- which has frequently been called a "rail" -- breaking off. Since I'm going to call Dexcom tomorrow about this, I'm also going to demand that they issue a statement about the problem and what they suggest we should do if & when it breaks...

Permalink Reply by Bill Quick on February 11, 2013 at 11:41am

I called Dexcom today, and started a new discussion about what I learned: see
Broken G4 "rail" (that keeps the USB sliding cover in place)

Permalink Reply by metheniac on February 9, 2013 at 9:13am

I just got a replacement because the navigation wheel popped off.

Permalink Reply by Helmut on February 9, 2013 at 9:45am

Same here.

Permalink Reply by Doug on February 9, 2013 at 6:44pm

Ive had a wheel fall off and the usb door . 2 week old g4
covered in a different thread here with pictures
These posts help me realize its not just me. $1000 device + cheap plastic = unhappy doug

Permalink Reply by type3mom on February 9, 2013 at 10:23am

Our fist receiver was shipped without the final step of testing completed. It came up with a weird menu waiting for the manufacturer to input something. Dexcom replaced it. I wonder who the heck they got to build these things.

Permalink Reply by Colleen in NH on February 9, 2013 at 3:41pm

Hmmm, that's the second one I've read about.
And - my sliding door fell off also, haven't replaced it yet as they're saying if it looks like it's been dropped, I'll have to pay $199.

Permalink Reply by Clare on February 9, 2013 at 5:24pm

That seems like a value judgement Colleen, how can they say "it looks like it's been dropped" without any proof ? You just say you didn't drop it. They will send you another one, especially since this seems to be a problem with it.

Permalink Reply by type3mom on February 9, 2013 at 5:45pm

If they open it up, it can be pretty easy to tell if it's been dropped. However, I agree with you. With the rampant build quality issues, they should just replace it.

Permalink Reply by Clare on February 9, 2013 at 6:08pm

the build quality of the case itself is not great, the data I get out of it is priceless. The second receiver they sent has held up relatively well except for a small chip in the door. But heck these parts are all plastic they're bound to break. List price of the receiver is $699.00 so they're giving Colleen a break only charging $ 199.00 (that was said completely in jest).

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