HELP - New to Dexcom G4, on 1st sensor and getting false alarms and inaccurate readings

Hi All,

I just got my Dexcom G4 on Wed and was quite excited given all the great reviews and comments from users. I'm not sure what I did wrong with initial setup but the readings are off half of the time.

what I noticed is that when my glucose level is STEADY, the reading is in an acceptable range differnces (I use oneTouch) however the hypos and hypers are always wrong.

the night before, I got woken up with "low warning" at 70 mg/dl but when I checked my blood glucose, it was 110. The G4 continue to show downward trend and went all the way to 55 and then "LOW". AFter a few continuous reminders, I had to shutdown the receiver so I can get some sleep.

Same thing happened again in the afternoon around 5pm. G4 shows 69 and my meter showed 62 (which is close enough), so I had juice to bring it up. But again the Dexcom continue with downward trend for like 30 mins until it saw LOW.

I had a third occurrence around 9pm and the received went to LOW and somehow it stopped the sensor. I had to go start sensor and did the 2 hour calibration all over again. It was only my 2nd day on the sensor.

Anyone experienced this and know what's going on??

I'm 21 weeks pregnant so I check my blood glucose 8-10 times a days anyways. today is the 3rd day and 1/2 of time the G4 numbers are okay and half are WRONG!

Any help and advice are appreciated!

Tags: Dexcom, G4

Views: 513

Replies to This Discussion

My rule is if gone for 4 or more hours, take meter. I notice there is a lag on the trend line for rapid raise and drops. I'm not so concerned with the actual number and I am with the trend arrow. Any arrow other than flat gets my attention and I review the trend line and adjust according. Since I pump, I can play with my basal rates and adjust on the fly. I imagine that QQMary is using pens, so adjustment is more difficult. In summary, I would give up my pump before I give up the G4; although I would probably exercise my 2nd amendment rights before giving up my pump :D

My new OmniPod is in a box at home. My training session is next week. The Dex convinced me to get a pump - couldn't wait any longer for the integration between the Dex & OmniPod. Once I get settled with the pump, I'll probably look to get the G4.

Dexcom told me not to calibrate too often. Most people I've spoken to say to calibrate as little as possible. Also, with the G4 you are not supposed to calibrate if you're showing double up or down arrows. This is different from the Seven.

Yesterday I had to call Dexcom because the sensor was way off from my meter. They of course are replacing the defective sensor but the tech also mentioned that if the sensor is really off by a lot that I should calibrate in 10 minute increments. This will help the sensor get more in line unless of course it is a defective sensor in which case no amount of calibrating is going to help it.
I never inject or correct without actually doing a fingerstick but I don't always enter this result in to the Dex, especially if they are very close anyway.

Interesting the rep said that; completely opposite from what they told me, both in person and from Tech Support.

When I met my Dexcom rep this past Tuesday that was my first question:
"I test 10-11 times a day, should I calibrate each time?"
and she said "definitely not. Twice a day, and when you start a new sensor I would try to calibrate a low (~80) and a high (maybe 1 hour after a meal) if you can"
I was surprised as well!

I forgot that my rep also mentioned that you can calibrate if the values differ by more than 20%.

The first day or 2, the sensor can be off more, particularly during the high/low ranges. This is because it doesn't have enough history of the calibrations.

I tend to do MORE calibrations on the first 2 days, especially when it's higher or lower than what it should be. Or if I see that it is rising quickly, and I check my BG and know that it is not, then I'll enter a calibration and often the rise on Dexcom will correct itself within 10-15 min.

If it continues to be off, then you might try to do 3 calibrations within 10-15 minutes, as sometimes that will help it get back on track.

Some sensors are better than others, and some locations are better than others.

If it went to LOW, and then just stopped itself, you should contact Dexcom support, as they may replace the sensor. Typically you would get an error or ??? if the receiver is unable to communicate with the sensor. Possibly static caused it to shut down, and may be the cause of incorrect readings ?

I'm sorry to say, but after many attempts with two different Minimed CGMS sensors and then the Dexcom, I've had to accept that these devices just don't "work" with my interstitial fluids. I have tried working with their support teams and calculated all the algorithms before calibrating, but my values are still usually wildly off of what the reality is, which is ultimately useless for me. If I can't trust them even within 20% variance, it's pointless. I hope there will be new technology around the bend to help those of us (and apparently there are many) whose personal chemistry does not jive with the CGM technology. I can only hope my insurance company would approve a different system, since they've already bit the bullet on three systems for me.

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