Replies to This Discussion

Permalink Reply by Chas on December 13, 2012 at 11:33am

Hi Jake - thanks - would be great if you'd ask for me. BTW I'm not sure its an FDA issue as the SW works fine on Windows 7 which I'm running and which its licensed for. Its the USB driver which has been specifically written for Dexcom but will not operate on a virtual computer.

But the 7 Plus did work and does on mine but no good for the G4 sadly, so Dexcom could get it working if they wanted too.

I'd be grateful if you could try asking and see what they say. Others in the US must be having this issue.

Permalink Reply by xirian on December 16, 2012 at 3:23am

Theres no way to get it to work in a virtual machine, you have to use bootcamp. I recall a setting in parallels that let you use the same install in boot camp as a virtual machine, but I'm not sure if you can port a current virtual machine to bootcamp or if you'd have to install in boot camp first.

Permalink Reply by Chas on December 16, 2012 at 4:40am

But all other USB drivers I'm using in my virtual machine work just fine, its only the G4 that doesn't. Where did you get the Bootcamp info from and was it just related to the G4 drivers.

Permalink Reply by Jay on December 13, 2012 at 10:28pm

Yes, the driver is way out proprietary.

Permalink Reply by Jeff Dempsey on December 17, 2012 at 6:10am

Jake,

I understand the FDA approval process, heck, I have to deal with the FAA at work, and they rightfully want an proven, solid answer for the general population, but since this is for statistical analysis, so I'm not to worried about getting the data fudged up. If it were controlling my health (ie. I had to be within 10 feet of my computer all the time for it to dose me), then I'd be worried.

I don't have a G4 until next June (hopefully that and a Vibe), but VMWare lets me direct any USB input to the VM, so it makes me wonder...

Permalink Reply by Jay on December 13, 2012 at 10:27pm

98% of what you have said is true. The sad part is Animas, a J&J subsidiary, writes its EZ Manager Max software for insulin pumps in a form that will install on either Windows or Mac. Its drivers work, borrowing a Windows term, at the Hardware Abstraction Level or HAL. It takes some real code writers to work at this level.

As far as emulators are concerned, like CrossOver, do not count on it. I worked with a real propeller head and we found the Dexcom drivers to be the problem. The will not work outside the Windows environment. -- Thanks, Josh.

FDA in my book needs their chain JERKED big time. I am working with a dabetic Congressional staffer to get relief for all of us.

Permalink Reply by Jay on December 13, 2012 at 10:29pm

the work-around for Dexcom on a Mac is DiaSend.com

Permalink Reply by Chas on December 13, 2012 at 11:30pm

Thanks Jay, will look into DiaSend although they do not advertise they are compatible with Dexcom at present but will ask them.

With regard to the driver being proprietary - unlike the 7plus which loads directly the G4 is some kind of extracted file that has to be opened and seemingly extracted by the Studio Software - its this bit that does not work on an iMac sadly with Windows 7 (I had heard someone got it working with WinXP on a iMac, but I'm not going back to that).

Permalink Reply by Chas on December 13, 2012 at 11:32pm

My work around at present is to use a PC with Win 7 to download - but would like to keep everything on the Mac and not need to transfer the data.

Chas

Permalink Reply by Jay on December 15, 2012 at 4:46pm

You have to enroll as an international patient for Diasend to work. More FDA. Also, get politically active. Find a member of your Congressional delegation with a diabetic family member. It may be a family of the member or a staffer. Find that "tender ear" and sing the best song you can. Get the Congressional staffer on your side. Do not let them be fed the FDA's brown matter.

Permalink Reply by Chas on December 16, 2012 at 12:30am

Jay, being English and UK based this will not work for me but do hope it helps you guys in the US to change the FDA way of doing things. I'm aware they also need EU approvals but being a US Company these would be based upon the US FDA that was granted first.

Permalink Reply by Jay on December 16, 2012 at 7:12pm

Actually, Dexcom got an EU "CE mark" before the US FDA approval. I have yet to wrap my head around how getting the EU approval came first, either.

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