Replies to This Discussion

Permalink Reply by Jack's Mom on December 8, 2012 at 7:22am

We have Anthem BCBS and use Neighborhood Diabetes. You do have to follow up with them and the doctor, but they get it done and are very nice. If you tell them it's important and a rush, they should be able to handle it.

Permalink Reply by DianaS on December 8, 2012 at 4:13pm

Your insurance should also be able to provide you with a list of contracted DME providers. Not all of them will handle Dexcom but some probably will.

Permalink Reply by Mike W on December 9, 2012 at 5:21am

I have Federal BC/BS and always used Liberty Medical Suppply for my Dexcom supplies. Never had an issue and everything shows up the next day.

Permalink Reply by Biff on December 9, 2012 at 5:23pm

thanks Mike for the recommendation, I might try them tomorrow also, and see if they can process my sensor order in a day or two.. since Diabetes Specialty Center has wasted three weeks of my time on this, I'm on my last sensor and am starting to get nervous. I might have to call Dexcom tomorow too and see if they will just sell me one sensor and overnight it.

Permalink Reply by Mike W on December 9, 2012 at 5:26pm

Do you have a local rep? might want tostart

Permalink Reply by Jay on December 10, 2012 at 9:08pm

Just food for thought -- Liberty Medical is a subsidiary of Medco Health, the company that was dropped by Federal BCBS because of claim mismanagement. This was the reason for the big mail order pharmacy change.

Permalink Reply by Biff on December 10, 2012 at 10:19pm

THANKS everyone for the responses. after giving up on "Diabetes Specialty Center" after they could not process my order in THREE WEEKS, I called Dexcom back this morning, and the Dexcom rep told me that Dexcom is now back in-network with some of the BCBS plans that made them out-of-network in October, including my Anthem BCBS "in certain cities/counties in the state of Virginia" including mine. so she got an immediate confirmation and shipped my sensors out same day. whew. things worked out for the best.. thankfully Diabetes Specialty Center dropped the ball just long enough so I can keep ordering from Dexcom after all. tracking information in my email box.. thank you Dexcom !

Permalink Reply by JD on December 11, 2012 at 4:13am

After intense phone calls with Diabetes Specialty, I have a tracking # for AM delivery today. After all that, it figures Dexcom is back in network. Ironically, the order is being shipped directly from Dexcom. Weird!

Permalink Reply by Biff on December 12, 2012 at 8:32pm

isn't that amazing.. Diabetes Specialty Center told me that my order (that they did not process in three weeks even with my every-other-day phone calls to them) would be shipped by Dexcom.

Permalink Reply by JD on January 12, 2013 at 6:40am

I just got my DexCom Platinum. After my initial nightmare with Diabetes Specialty Care I really did not have much hope of getting the sensor kits without the same difficulty.

I called them, explained I had upgraded to the G4, and needed new sensors. She verified information and placed the order. I received the tracking email this morning. The sensor kits will be here Tuesday.

It was painless.

JD

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