one month ago Dexcom told me they were now "out of network" for my BCBS insurance for sensor reorders and referred me to "Diabetes Specialty Center" in Utah who has turned into a nightmare.. after telling me for the last two weeks they have "sent six requests" to my doctor and "called my doctor numerous times" but my doctor will not return the prescription form, I went to my doctor's office today to find that no one from Diabetes Specialty Center has faxed or called them at all.
so, even with my now daily calls to Diabetes Specialty Center (voicemails are not returned) getting no results, since I'm on my last sensor I need to forget Diabetes Specialty Center and find another BCBS In-Network provider who does very fast turnarounds to start over with. can anyone with BCBS insurance give me any suggestions? THANKS Biff
We have Anthem BCBS and use Neighborhood Diabetes. You do have to follow up with them and the doctor, but they get it done and are very nice. If you tell them it's important and a rush, they should be able to handle it.
I have Federal BC/BS and always used Liberty Medical Suppply for my Dexcom supplies. Never had an issue and everything shows up the next day.
thanks Mike for the recommendation, I might try them tomorrow also, and see if they can process my sensor order in a day or two.. since Diabetes Specialty Center has wasted three weeks of my time on this, I'm on my last sensor and am starting to get nervous. I might have to call Dexcom tomorow too and see if they will just sell me one sensor and overnight it.
Just food for thought -- Liberty Medical is a subsidiary of Medco Health, the company that was dropped by Federal BCBS because of claim mismanagement. This was the reason for the big mail order pharmacy change.
THANKS everyone for the responses. after giving up on "Diabetes Specialty Center" after they could not process my order in THREE WEEKS, I called Dexcom back this morning, and the Dexcom rep told me that Dexcom is now back in-network with some of the BCBS plans that made them out-of-network in October, including my Anthem BCBS "in certain cities/counties in the state of Virginia" including mine. so she got an immediate confirmation and shipped my sensors out same day. whew. things worked out for the best.. thankfully Diabetes Specialty Center dropped the ball just long enough so I can keep ordering from Dexcom after all. tracking information in my email box.. thank you Dexcom !
isn't that amazing.. Diabetes Specialty Center told me that my order (that they did not process in three weeks even with my every-other-day phone calls to them) would be shipped by Dexcom.
I just got my DexCom Platinum. After my initial nightmare with Diabetes Specialty Care I really did not have much hope of getting the sensor kits without the same difficulty.
I called them, explained I had upgraded to the G4, and needed new sensors. She verified information and placed the order. I received the tracking email this morning. The sensor kits will be here Tuesday.
It was painless.