Replies to This Discussion

Permalink Reply by KevinMR on June 25, 2011 at 5:37pm

Static electricity will do that. There have been posts about it in the past.

Permalink Reply by jrtpup on June 25, 2011 at 7:02pm

I'd call Dexcom, their tech support is great.

Permalink Reply by KevinMR on June 25, 2011 at 8:10pm

There is no need to call. This is a common occurance. Just accept that it will happen every once in a while.

Permalink Reply by Dan on June 26, 2011 at 8:52pm

It happened less frequently to me after Dexcom sent me a silicone skin for the receiver.

Permalink Reply by Brad Ringer on June 25, 2011 at 8:56pm

It happens to me too. Especially when I put it in my pocket. Tech support told me it will not harm the receiver or the data. I try to "cup" the receiver in my hand when I slide it back in my pocket to reduce or eliminate static electricity. Some times I am successful; other times not so successful. I live in the northeast where it has gotten more humid lately and I am having many fewer instances of the receiver "rebooting".

Permalink Reply by Rebecca on June 25, 2011 at 9:20pm

Maybe I just got someone who didn't know what they were doing but my receiver was doing this two or three times a day and Dex replaced it for me. It doesn't hurt to call.

Permalink Reply by Timsma on June 26, 2011 at 4:17am

Tim's has never done this, that I know of anyway. He keeps the skin on it, I wonder if that makes a difference? I'd still call Dexcom, what can it hurt to do so?

Permalink Reply by Laddie on June 26, 2011 at 6:57am

I'll probably call Dexcom sometime this week. I always have the skin on it. Given that we've had rain almost every day for a month, I have a hard time thinking it's static electricity. But it certainly sounds as though I'm not the only one this happens to.

So far I'm still amazed at the accuracy of the Dexcom compared to Medtronic. But I still can't believe how big and clunky the receiver is. I like using the skin because it's less apt to fall out of my pocket. But with its size and the tackiness of the skin, it doesn't easily slide into my pockets. But I'm getting used to dealing with it.

Timsma, nice to see you here. How's Tim doing?

Permalink Reply by Timsma on June 26, 2011 at 8:17am

Nice to see you here too! I just knew you'd like the dexcom's accuracy over the MM cgm! There's just no comparison for us, it's that much better for Tim. Tim's doing great! He's still occasionally having seizures with lows, but, like always, we're still working on him getting better with the overnight managing of it all. When it alarms him in the night he doesn't always think clearly about the days activities and just goes with the recommended correction rather than doing a partial, or none at all (for the adrenaline highs). He's taking on much more responsibility and doing pretty good with it all. I'm so impressed with him! He's a senior now! Where does the time go?!?!?! We should meet up for lunch again sometime soon. I'd love to catch up with how you've been doing as well. PM me if interested.

Permalink Reply by something_exotic on June 26, 2011 at 5:37am

My receiver started doing that and in less than a week it popped up with a system error. As long as your under warranty (which at just 2 weeks you definitely are), they just overnight you a new receiver. Sometimes not being fully charged caused it for me too.

Permalink Reply by DianaS on June 26, 2011 at 11:30am

I've had this happen to me occasionally also for me it's static electricity.

Permalink Reply by Laddie on June 26, 2011 at 8:55pm

For me it's a bit scary if it is static electricity. As I mentioned in my post above, we've been having rain almost everyday for the past month and it's been very humid even when it's not raining. I spend my winters in Arizona where humidity is almost non-existent. Similarly in Minnesota, the air is very dry throughout a lot of the winter. So that's when I see static electricity being a problem.

But I'll try the hint of cupping the Dexcom in my hand when I put it in or out of my pocket.

I find it very interesting that many people are still enraged at Minimed for the static problem they had in a pump about 10 years ago and everyone seems to be very accepting of this static problem in the Dexcom. Obviously a pump problem is much more severe than a CGMS problem, but if this problem is static electricity, I'm surprised Dexcom hasn't fixed it by now.

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