Dexcom Users

For users of a Dexcom Continuous Glucose Monitoring ("CGM") device

Just as a reminder with the recent release of the new Dexcom G4 to the US market--it is NOT okay to post about previous models or older sensors as being 'for sale' on this site.

It is a violation of the Terms of Use because it is a prescription device, and any such efforts will unfortunately be removed.

We encourage you to donate supplies to non-profits such as the Charles Ray III Diabetes Association (, which accepts unexpired glucometer and insulin pump supplies, or alternatively you may talk to your physician's office or other local medical group to discuss donating them to those in need of assistance.

Thank you all for kindly refraining from this activity.

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Rich demos insertion of a G4 sensor- video

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Diabetes Forum

New Transmitter!

Started by rgcainmd. Last reply by KCsHubby (Dave) on Sunday. 17 Replies

Survey - Is insurance covering your Dexcom device?

Started by mtulchin. Last reply by KCsHubby (Dave) on Sunday. 114 Replies

A1c down thanks to my dexcom

Started by Hummingbird. Last reply by rgcainmd Oct 22. 11 Replies

replacement of transmitter

Started by dishers. Last reply by dishers Oct 22. 7 Replies

Skin tac wipes

Started by dishers. Last reply by jjm335 Oct 13. 41 Replies

Sensor Kaput?

Started by meee. Last reply by meee Oct 10. 24 Replies


Started by Alicia. Last reply by KCsHubby (Dave) Oct 8. 9 Replies

IV 3000 patches otc?

Started by meee. Last reply by meee Oct 6. 8 Replies

still unsure

Started by ANTONIA RETMAN. Last reply by Bambi Oct 2. 8 Replies

First Week with Dex G4

Started by LovetoHike. Last reply by Jennifer Sep 29. 9 Replies

Anyone heard of Tidepool+Dexcom?

Started by bort269. Last reply by etta amy Sep 26. 9 Replies

Comment Wall


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Comment by Anna on October 5, 2011 at 8:56am
JRT: I've only had my dex about 6 months, and I've already gone through two cases. I would love to see what this new, improved case looks like, if you can post a picture up.
Comment by MossDog on October 4, 2011 at 10:36am
Wow jrt I am glad they made good on it though. I would love to hear about the new case- I have always thought theirs was pretty lame........
Comment by jrtpup on October 4, 2011 at 10:30am
Apparently Dexcom has a new and 'much better' case that I'll be getting tomorrow with my new receiver. Took me ages to get them to understand that I *HAD* already reported a problem and they sent me the same case, therefore it's THEIR responsibility that it's lost... not as if I didn't try to fix the problem.

Maybe worth a shot calling to ask for the new case if you're under warranty. I'll report when it comes.
Comment by jrtpup on October 3, 2011 at 6:55pm
AAAaaaaaaaaaaarghhhh. My dex is lost ;( I think I posted a few weeks ago that it had gone missing at a doc's app't., and I found it in it's case next to my car when I left. I called and they said if I put a third party clip on it I'd void the warranty. So... they sent me another (cloth) case exactly like the one I already had.

This time it wasn't next to the car. I retraced my entire evening, a few stores, etc. Nowhere :( Of course it's too late to call.

Given that I'd already complained and offered a solution which they declined, do you think there's a chance they'll replace it? Kinda scared to sleep tonight; I'll set the alarm to check a couple of times. Oh, and I was 67 when I got home from my meeting!
Comment by onesaint on September 26, 2011 at 4:06pm
Wild Jrt. Glad to hear their sending out another.
Comment by jrtpup on September 26, 2011 at 4:01pm
I had a failure with a new sensor today. The error was 'transmitter failed' (or something like that). I stopped it and restarted - same thing. When I called Dexcom they asked the usual questions, then asked if the wire was attached when I took it out. I proceeded to take it out and... no wire!!! In addition, the little flippy thingy with the contacts on it fell out. They are sending a replacement.

I also had the tubing come out of the clippy thing that attaches to the set for my Ping. Another first... there I was with a tube dripping insulin dangling.

My day for firsts and weirdness I guess!

Has anyone else ever had this happen?
Comment by jrtpup on September 26, 2011 at 3:57pm
Awesome OS! That's great news. No hoops to jump through or paperwork either, even better!
Comment by onesaint on September 26, 2011 at 11:23am
Barbara, if you reset your Dex, then plug it into your PC before the "screen of death," you can download the information from it. That should give you at least 90 days. Good luck!
Comment by onesaint on September 26, 2011 at 11:20am
Update:I called Dexcom and they are sending me out another receiver, I should have it in a day or two. They are a pretty awesome company.

My first Doctor
Comment by jrtpup on September 26, 2011 at 4:28am
Spooky... (cue music from Dr. Who).

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