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Comment by Natalie ._c- on April 28, 2013 at 9:13pm

Kate, at least I hope you're treating them with something that you really enjoy -- once the insulin resistance hits, at least you'll have some fond memories, LOL!

Comment by Kate on April 28, 2013 at 5:13pm

So this is my day. I keep reminding myself that I'm "enjoying" the low bg's of the first half of pregnancy and in a few weeks I'll hit insulin resistance. But, I've been low most of the day and it sucks.

Comment by acidrock23 on April 28, 2013 at 8:01am

I think too that the companies working with insurers face a yearly "they don't need these supplies" blacklisting type of thing from many, if not all, insurers. You order supplies, they say their "not covered" and then the doctor has to do some BS paperwork to get the same thing covered again, at the crawling speed of doctor/ insurance communications. It is really something that annoys the hell out of me and it happens every year. I think this may be a useful thing to work to develop a class action suit about. It's not a lot of "damages" per se but it is very collusive and questionable from an ethical standpoint, given that, at least so far, the insurers generally eventually give up the supplies.

Comment by Jim on April 28, 2013 at 7:41am

I think Dexcom recently changed something with their customer service. On my last online sensor reorder after 2 weeks I got an email saying my doctor had approved my G4 system. Only problem is I got the G4 system in 2012. I sent them an email with a screen shot of my order telling them I didn't need second system. They came back an said my order got routed to the wrong desk. Guess they must not use the online order system on the back end. So another week pasts and i get the normal email that i must approve the "financial obligation", so i approved that. Usually at that point my order is shipped shortly. Another week pasts and i call dexcom asking why order hadn't shipped. After a couple days of phone tag they tell me some guy has a quote i need to approve. I told the guy i had already approved the financial obligation and to ship my damn sensors. I suspect they have outsourced their customer service to some 3rd rate provider. Now it seems like i get a survey every other day asking about my experience, so i bomb their CS on each survey.

Comment by acidrock23 on April 21, 2013 at 10:53am

That would frost me. I would totally go off on anyone who said that to me. I almost feel like I recognize about 1/2-2/3 of the people @ Medtronic and I've been very pleased with them, aside from everyone saying how much my gizmo suxx all the time. Really, it works great for me but I dunno if I cheat somehow or something. I am getting close to firing my endo though, the "we'll call you back in 24-48 hours" on their VM, which pretty much means "we won't call you back today" drives me bananas. I like my doc very well but I have issues sometimes (the current one is quite exciting...swelling, black toes, all kinds of neat stuff...) but I don't feel like they were responsive enough or helpful. Although, when the nurse or whatever she is *did* call me back, she was gushingly nice, which got them some points.

Comment by Kate on April 9, 2013 at 7:06pm

So for the first time ever I ran out of cgm sensors. Thought I had an extra box, but it turns out I was wrong. Had to listen to the whole spiel from the CS rep who reminded me it was my responsibility to reorder on time and that I should just get the autoship to make sure it never happens again. blah blah blah. Then they didn't even ship them out the same day because they got "busy". I swear, once there is another viable option, I'm dropping dexcom like a hot potato. Their CS rankles me 80% of the time.

Needless to say, no pics these days...

Comment by Kate on March 28, 2013 at 2:07pm

I knew you guys would get it here. The ups, the downs, the good, the bad. This group knows how to take it all and make (sugar-free) lemonade :)

Comment by Natalie ._c- on March 27, 2013 at 5:29pm

Kate, I understand about the people who let their emotions overrule the courtesies of civil discourse. Parents with diabetic children are a class unto themselves -- they ONLY think about children, and their ONLY goal is a cure. They are SO passionate about their own viewpoint that it is almost impossible for them to see anyone else's. I really wish they could take a broader view! Their children WILL grow up and become adults, most likely WITH diabetes, because there is no guarantee of a cure any time soon. But they can't see that far ahead in time.

Meanwhile, there is the issue of the fact that we are all talking to other human beings, and if you wouldn't say something to someone's face, you shouldn't say it on the internet, either. I learned, long ago, in Usenet times, how bad flamewars can get, and I learned to avoid starting or participating in them. But some of these young parents haven't gotten that far -- they still need to learn netiquette. (Hope you like that word!) I'm hoping that they will, even though there may be hurt feelings. Meanwhile, I'm waiting on tenterhooks to find out how you like the new Omnipod, WHEN you get it! :-)

Comment by acidrock23 on March 27, 2013 at 4:31pm

Oooh, I like hanging around on FB a bit but I don't see problems being solved the way they are in the forums here. Every now and then, I can toss some of my schtick out there but it's sort of swept away very easily I think?

Comment by Kate on March 27, 2013 at 4:09pm

Just the facebook d-downers. Lots of people complaining that the omnipod has been approved for a whopping 2 months and they don't have it in their hands yet. Then it turned into a name calling bash between PWD's and parents of CWD's. blah, blah, blah. I want it as much as the next girl, but my mother taught me to be patient and watch my mouth. Some people sure need to learn that lesson :) I would quit them all, but sometimes I feel the need to be a voice of reason in the midst of the madness.

Natalie - when I got my nook 2 1/2 years ago I could not work the touch screen for the life of me. My husband promises that when we finally get out of student loan debt we can emerge into the 21st century and consider the fun gadgets like smart phones. I'm sure there will be cyborg phones by then, so I'll still be behind the times. ((sigh)).

But the good news is that I *should* have the new omnipod by then ;)

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