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Comment by marti w on September 29, 2011 at 3:27pm

just received my last two boxes of sensors. presumably, ever. paid out of pocket of course because of the insurance deciding not to cover them last year [after my prior authorization was approved]
so i have 14 left. they might actually last me past the March 2012 cut off date for the refund but i'm ok with that. my nav is worth more than it's weight in gold to me and i'm going to miss it terribly when it's gone. good cash price from neighborhood diabetes though: $395 a box, plus shipping

Comment by Lloyd on September 9, 2011 at 8:47am

I have an update. The offer letter and shipping box arrived today. It is not "actual out of pocket cost", as I was told to expect. It is $2000 + $125 per sensor (none in my case, because they are expired). I am thrilled with this. :)

-Lloyd

Comment by Jgos on September 2, 2011 at 4:44pm

Lloyd - I think you are a star !! Not all is lost my friend

Comment by Lloyd on September 2, 2011 at 8:59am

I'm SO glad I started this group, way back when :)

Comment by MelissaBL on September 2, 2011 at 7:25am

Lloyd, I am SO happy for you. Hopefully that will offset the switch to another system for you. My insurance will approve a new CGMS annually, so I had no trouble getting them to pay their portion of a new system.

Comment by Lloyd on September 2, 2011 at 7:20am

Melissa,
They are sending out the paperwork to buy mine Back! It's not the $2000 offer I heard some got, but they will pay "actual out of pocket cost". I am extremely pleased and surprised.

-Lloyd

Comment by Colleen on September 1, 2011 at 7:11pm

When I put my transmitter into the sensor the very first time it didn't move as smoothly as it should (luckily I had experience) and I felt I had to force it so I called US Customer Support. They told me to force it and that is when the pin loosened. I got a full five days out of two sensors but then started getting "remove sensor - alarms inactive". Thinking it was a user error I inserted three sensors ($$$) until I remembered the pin problem I experienced with my first unit in 2009. Back then Abbott was able to replace it and fix the problem without any future problems (at least until my display broke, ha, ha).

Comment by marti w on September 1, 2011 at 5:37pm

i have a lightly fractured alignment pin. and a severely fractured battery compartment cover. and the receiver battery compartment is cracked around the screws that hold in the metal contact points.... it's all wrapped in medical tape and i breathe very gently around it. changing the transmitter battery always makes me very nervous. melissa, sometimes my transmitter doesnt want to stay attached either, i suspect because of the fractures on the sides. when i put it on, i take a tiny skinny bit of medical tape all the way around it to hold the tranmitter to the mount. i wear mine about 20 days and this usually works to keep it from falling off

Comment by MelissaBL on September 1, 2011 at 5:15pm

Colleen, I have a broken alignment pin, too. I've still been able to use my transmitter for the last year and a half, but it loosens (causing sensor errors) and/or falls off and I've been lucky to find it in my clothes each time. I was a little peeved today when I was talking to Abbott on the phone because they've known about my alignment pin issue for all that time and have had me on the backorder list, but the rep today had the gall to question whether I broke the alignment pin due to something I did with the product.

Comment by tedlevy on September 1, 2011 at 5:14pm

Maybe so but I don't believe that about the rights. It doesn't make sense to me. I can't imagine with all their lawyers they would by the product and somehow forget to buy the distribution rights in the US. And if so, why isn't the company that did buy them distributing them? And if that's what's stopping them, then why didn't they just buy the rights they didn't have from whoever had them? Not making sense.

I find it more credible that this product was somehow the victim of a corporate strategy kerfluffel; somebody thought there was a market for it and somebody didn't; the right resources were not in the right place, whatever.

What is unforgiveable is the dithering and Hamlet-ing ("to be or not to be...") that went on for an unbelievable two years while they pretended they were going to resurrect this product.

Of course there aren't many people using it now. Abbott has been telling them for two years to send the product back for a refund and they haven't been making replacements available. I just can't imagine once they decided to buy off the users why they didn't just discontinue the product at that time. I just feel like they've been playing with my life.

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