Minimed Paradigm Insulin Pump Users

Information

Minimed Paradigm Insulin Pump Users

For users of any model of the Medtronic Minimed Paradigm insulin pump.

Please note: the exchange, sale or giveaway of items between members that require a prescription from a licensed practitioner, including insulin pumps and pump supplies, is not allowed on TuDiabetes.

We encourage you to donate supplies to non-profits such as the Charles Ray III Diabetes Association and Insulin for Life, which accept insulin pumps and pump supplies (as well as other diabetes-related prescription items).

You can also approach your physician's office or local medical groups to discuss donating them to those in need of assistance in your area.

Website: http://www.minimed.com
Members: 1954
Latest Activity: yesterday

Diabetes Forum

Pump problem: "NO DELIVERY"

Started by Marisa English. Last reply by Laura S. Nov 8. 13 Replies

New Enhanced Enlite Sensor

Started by Graeme. Last reply by Kevin H Oct 22. 5 Replies

Contour NEXT USB (Link Meter) pouch

Started by Geoffrey Steinman. Last reply by Bionic Referee Oct 18. 69 Replies

530G Enlite pump

Started by MKSSS. Last reply by Hope Oct 16. 3 Replies

Bled like a stuffed pig

Started by Taylor_B. Last reply by Sam from Alabam Sep 29. 11 Replies

Sensors and transmitter

Started by Taylar. Last reply by Taylar Sep 4. 8 Replies

Crimped Infusion Sets

Started by piptik jenkins. Last reply by rrrruff Aug 30. 15 Replies

Battery problems

Started by swisschocolate. Last reply by shoshana27 Aug 19. 16 Replies

New member

Started by Anthony Zyjewski. Last reply by Timbeak48 Aug 18. 9 Replies

530g Clip Screw

Started by Timbeak48. Last reply by Timbeak48 Aug 17. 8 Replies

Battery / Assault Charges ?

Started by Cocheze. Last reply by Vinnie Aug 1. 8 Replies

CRAZY experience

Started by MKSSS. Last reply by MKSSS Jul 19. 11 Replies

OneTouch replacement?

Started by Nell. Last reply by Kent Austin Jul 17. 22 Replies

Setting Basal Rates

Started by Cocheze. Last reply by Suhen Jul 11. 7 Replies

Comment Wall

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Comment by Laura S. on November 14, 2014 at 9:05am

You have to do what works best for you obviously. I would say the only company I never had any issues with was with my little Cozmo. Right now I'm unable to hear alarms on the MM pump, and with some other issues I just think pulling out a four year old Ping is my best bet. Warrany isnt up until October, and the pump folks arent even too willing to discuss buying anything new (even though my current HMO never bought me a pump...). I hope the Ping lasts awhile past warranty!

Comment by deathjamm on November 14, 2014 at 7:35am

My latest experience with Medtronic. My 530G's down button started failing on me (it doesn't give the solid click it used to and a couple of times, the pump would lock up. Only way I could get it to respond again was to mash the down button). called Medtronic around 6pm last night and told them about the problem and by 10:00AM this morning, I had a replacement pump sitting in my hands (overnighted by them via UPS). Quick turn-around

Comment by Type1 on November 13, 2014 at 8:41pm
I guess I must be extra lucky then. I've used them since 2004 and have never had any pump problems. I've been on their CGMS for 5 years and they had also been trouble free. The new predictive alarm feature has saved me more than once. I am terribly hypo-unaware so this feature is most welcomed. I can actually sleep at night knowing that it has my back.
I'd probably feel the exact same way as you if I had those kinds of problems.
Good luck with whatever direction you take.
After 34 years as a type 1, I've taken enough wrong directions as it is without having equipment that is intended to help us lead me astray or not work at all.
I wish all the best for you,
Ron
Comment by Laura S. on November 13, 2014 at 8:19pm

Gosh George, sorry to hear all that. For me, it's too many no deilvery problems, and then when you ask if it might be the pump they say no way, blame your technique and if you ask for them to run some system checks, they make it sound like it will take hours (and they will go over your technique then too). Ping is perfectly ready to be brought back in service, just need time to sit and do it.

Comment by George on November 13, 2014 at 5:46pm

I'll tell you, I doubt very much that I'll ever get a Medtronic pump again.  Their customer service is terrible.  I have used their pumps for roughly ten or twelve years -- they were probably Minimed back then.  A recent pump was about two weeks short of its warranty when it woke me in the middle of the night with buzzing and something like an A16 error.  So I called Medtronic, and they shipped me a "new" (remanufactured) one, which I now have.  I put a new battery into it and started it up, and everything seemed to go fine.

Well, the battery lasted for about 2.5 or three weeks (note -- after the original warranty period) and I went to change it.  And ended up having to reset date, and time, and do a rewind and reset.  And it's happened with every battery change since.  Obviously I called them after the first time, and got nothing, since it (that they's just shipped to me less than two weeks before) was now out of warranty.

I've called them with another question, about what it would cost out of pocket to replace it with my current insurance.  No answer.  No call back.

When I got a pump for the first time, they may have been the only ones on the market.  Now, with quite a few others present or coming along, I would strongly advise anyone considering an insulin pump to go somewhere else.

Comment by Laura S. on November 12, 2014 at 2:53pm

Well, 3 yr old Revel is going to stay in the box awhile while I compare my numbers using my old Ping. Too many no delivery alarms, too many odd readings. Might as well use up the Ping with my stash of supplies for now.....
Not realy pleased with them blaming everything on user error and bad sites.

Comment by David C Weisberg on September 29, 2014 at 4:44pm

To make things worse, the representative said he would have a supervisor call me to take my complaint about their dangerous and inconsiderate behavior in not calling me to tell me that they cancelled my shipment. No such call ever came. It seems that they want the money from the insurance company but don't give a damn if we live or die.

Comment by M on September 29, 2014 at 1:35pm

@dave Right?! if there's a problem with the order, a call would be nice is expected.

every three months it's a conference call... "well you need prior authorization" i know i do. pick one from the dozen you should already have. "oh, yes, i see there are some notes in the system here... but that's no linked to the other systems... so there's really no way for us to know that" Yeah?! no way? you looked it up just now!

Comment by Laura S. on September 23, 2014 at 12:39pm

My orders over fourteen years have always been for four boxes of sets and cartridges. I had an issue two years back with Animas. They went against doctors orders, and cut me down to three. I had a three way call with them and Gentiva medical, in which the Animas rep stated that we do not need any spare anything. We need exactly enough for three months. I sat there and said what about messed up sets, what about natural disasters and emergency preparedness? No joke, Animas guy sided with Gentiva and they told me you do not need spares. And they blamed it on the government. Said it was a new rule. I swithed to Minimed and did not have any issues, and have not had with the four box supply. Never tried for more or less. I tell you, we need spares of everything and I cannot take it when anyone tries to say we do not.

Comment by Stacy on September 23, 2014 at 10:50am

I had an issue with order as well, though not as bad as having my order atopped and running out of infusion sets.

I called to order new supplies yesterday and I, too, have always gotten 5 boxes of infusion sets and reseviors. Yesterday, I was told that I was only able to get 4 boxes of each shipped out. I explained that in the past two years of being on the MM pump, I've always gotten 5 boxes and I was told this was a mistake... Pretty sure that isn't true. The rep then told me that I needed to get a new RX stating that I needed 5 boxes. I told her that I do have a current RX that does state that, but still I was only able to get 4 boxes of each supply needed. 

Basically, It took me an hour to order all my supplies (infusion sets and resevoirs) when the in the past it has taken me at most 20 minutues. I personally think their customer service could be improved upon.

 

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