Minimed Paradigm Insulin Pump Users

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Comment by matthew g wilkie on September 28, 2009 at 9:00pm

love the site very cool

Comment by Elizabeth on September 13, 2009 at 4:40pm

I'd be lost without you. LOST, I tell you. Tudiabetes.com is getting frequent mention in my book!

Comment by MelissaBL on September 13, 2009 at 2:05pm

This community is great for troubleshooting, isn't it? :) I can't believe that I used to be out there doing this on my own.

Comment by Elizabeth on September 13, 2009 at 10:23am

(Kudos to Melissa BL, you hit the nail right on the head without even seeing the problem!)

Comment by Elizabeth on September 13, 2009 at 10:22am

Hey guys, here's the way it shook out: after a high pressure test and a second conversation with a techie at Medtronic, we all came to the conclusion that the reservoirs were the problem - the seal between the reservoir and the plunger wasn't perfect and would slowly leak air. So they sent me new reservoirs and we tried again after the holiday weekend, and lo & behold, NO BUBBLES. So it appears that particular lot of reservoirs is defective. I'm sending them back and will get more from Medtronic.

Comment by Geoffrey Steinman on September 7, 2009 at 2:52pm

many of the pump trainers are usually independent contractors (my mom is one, and she trains for minimed, animas, omnipod, accu-check spirit, and formerly cozmo)
they might have a bit more weight than you do, but don't count on it (unless you were trained by a minimed clinical rep, then they can usually help)

Comment by David C Weisberg on September 7, 2009 at 12:04pm

I assume that you got the pump through an insurance company which probably has not yet even paid for it. You should tell Medtronic that the pump is defective and that if they don't replace it, you are going to tell the insurance company not to pay. If they don't replace the pump immediately, call your insurance company and tell the not to pay until the pump is replaced.

I have also noticed that you make no mention of your pump trainer. I thought that medtronic supplied one for each pump. I know that my trainer intervened on my behalf with medtronic whenever I had a problem at the beginning. If you have a trainer, ask him or her to get involved. That is what they are there for. Moreover, the trainer can look at the pump and verify your problem.

Comment by MelissaBL on September 5, 2009 at 9:15am

I agree. It sounds like a pump malfunction. New at this or not, I can't think that user error would cause that much of a problem. I mean, it could be that you've got leaky o-rings in the reservoirs you received and they are letting air in, but that should also be something they suggest and trouble-shoot with you and offer to send a new lot of reservoirs to try. Sounds to me like a pump issue and I would demand they ship a new one.

Comment by Sophie on September 5, 2009 at 4:58am

If this is a constant problem (like happening with EVERY reservoir, and all tubing), it really sounds like something is wrong with the pump. Since you just started on Monday AND you have such a young child I really think you need to ask Medtronic to send you a new pump. There's no reason that you should have to go this. Just go into the conversation asking for a new pump, say you just got it, you want to exchange, etc... there's no reason that he should have to have so many highs while you troubleshoot. Sometimes it takes a few tries, but you'll find someone at Medtronic who can help you. Are you talking to the 24 hr-help hotline? I've heard that more often than not, they'll just send a new pump. Be assertive! and good luck!

Comment by Elizabeth on September 4, 2009 at 12:20pm

We're doing that. It's not helping. We're still getting bubbles in the reservoir, lots of them. And I mean LOTS. I talked to the folks at Medtronic and they gave me some suggestions that we weren't doing - degassing the vial, among other things - so we're going to try them. It's no longer only happening at night, because it happened again today at the daycare. I'm getting frustrated.

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