For those that the CareLink USB doesn't work for Windows 7, had called MiniMed and got instructions if you had placed the CareLink USB in before your suppose to...

I had to ask for help in and try to figure out why I couldn't install the CareLink USB... Had to swallow my pride of being a computer programmer cause I couldn't figure this one out....

I thought I would give instructions on when you are axious to upload your data instead of following instructions. Yes, I'm one of those geeks that throw the manual away and do it myself cause the manual is wrong.

Here is the instructions I followed by the nice tech....

CareLink USB for Windows 7

1. Do not connect CareLink USB to computer
2. Navigate to C:\ProgramData
a. Delete “Medtronic” folder
3. Empty Recycling Bin on Desktop
4. Clear out all Internet Explorer windows
5. Go to Start --> All Programs  Find Internet Explorer (DO NOT CLICK ON IT) Right click on IE and you’ll see “Run as Administrator”
a. Internet Explorer will open up navigate to CareLink Website https://carelink.minimed.com
b. Log into your account
6. Go to “UP Load” follow instructions on the screen. System will install the new driver and will recreate a new folder in C:\ProgramData.
7. Important: Only insert CareLink USB into the USB port on computer when it asks for it.
8. Make sure all alarms, warnings, have enough battery power at least two bars on the pump before transmitting data.
9. Just follow through the screens when needing to prepare for first upload.
10. Oh make sure you have java install….

Tags: CareLink

Views: 3330

Replies to This Discussion

Thanks for writing this down for all ... For me it has been hit or miss.

I usually run into problems with the Internet Explorer option.
I get around this by running a Virtual PC, with XP, and don't update IE.

Hopefully one or the other will work for everyone.

It would be great if MM would not have the requirements for IE or for resolution - some of us have bad eyes!
It works with opera and chrome to. IE isn´t necessasry.
I wasn't aware of that - I thought they still had the strict requirements.
Maybe it will even work with FireFox..

Also: Putting in any new USB device before the system requests it is asking for trouble.
Its supposed to be -

I am working on trying to decode the msgs the usb stick sends to the pump....
maybe I can bring back the old setup on PC program - which was a major selling point for me
If you have java instaled that probably work fine i only have tried opera and chrome
I couldn't wait to get started!! 1. Couldn't find any old Program Medtonic files to delete, 2. Followed the steps anyway. 3. Plugged in CareLink AFTER it told me to do so. 4. Got same message as before: Couldn't install driver. I tried it many times. I have Foxfire so that may make a difference; however, I can't get OUT of FF to get back into IE. Oh, I do have Java's latest version!
Back to pencil and paper!
I have just tried FF and worked to .So i recommend you to follow this link above (copy and paste)
https://carelink.minimed.com/patient/entry.jsp?bhcp=1

click continue in end of page

and then you just insert you´´re user name and password
here you have 2 sreen capture of carelink site one with chome and other with FF that ilustrate what i have said before if what you get is the same you just have click continue
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