Replies to This Discussion

Permalink Reply by Mark Horowitz on April 11, 2012 at 8:26am

I use https://carelink.minimed.com
I'm not aware of stand-alone software. Or at least, I didn't get an installation disc.

Permalink Reply by Samantha RIley on April 11, 2012 at 8:39am

That's what I'm using too. I registered and then it had me download Java which only took a minute or so. I logged in my pumps serial # and all that jazz and then to proceed it said to not plug in the USB and said please wait for over an hour. Not sure what it's doing.

Permalink Reply by CC on April 11, 2012 at 8:42am

I had some issues with it also. I think I had to download an updated Java reader. I can't really say how I finally got t ito work though.

Permalink Reply by Mike S. on April 11, 2012 at 8:56am

Sometimes Carelink does not work when an updated version of Java is not in their program. It should work or call Medtronic Customer service.

Permalink Reply by David C Weisberg on April 11, 2012 at 11:08am

You must have misread the screen. After Java loads and you input the information about your pump, you are told to insert the carelink into a USB port. If you do hot do so, there is no way that your pump can communicate with your computer.

Permalink Reply by Samantha RIley on April 11, 2012 at 11:32am

Well it said not to insert it yet and had a cartoon pic of someone inserting the USB with a big red X over it. I guess it wanted to finish loading (whatever the heck it was loading) and then have me insert the USB.

I will have to play with it some more when I get home &figure out if I got the right Java.

Permalink Reply by wallskev on April 11, 2012 at 12:43pm

Call them.... It can be a result of the Operating system you are using and the version of the Browser. I had trouble on 1 of 3 PC's I installed it on and they walked thru and fixed the issue while I was on the phone.

Permalink Reply by Jed Dole on April 11, 2012 at 1:32pm

Hello Samantha
Yes, when I first installed Carelink over 3 years ago, I encountered similar challenges. I suggest you call the Customer Service # and ask for some help. I really enjoy Carelink, it helps me out allot!
Best of luck
Jed

Permalink Reply by Laura on April 11, 2012 at 1:34pm

I had it installed, upgraded my computer, and then could not after days and days of trying get it installed again. Somehow the Java required would not be installed (although I never have problems with any other programs) - I think it is something wrong with the program and some computers. I called their tech several times and nothing worked. Finally I installed it on my husband's computer and it works there so I have to use that computer whenever I want to download. A bit of a pain but it works. Something with their program is a problem with some computers so it is probably not anything you are doing!

Permalink Reply by Samantha RIley on April 11, 2012 at 5:03pm

well i successfully installed everything, but my reports all say no data =(
guess i'll be calling minimed soon!

Permalink Reply by Mark Horowitz on April 11, 2012 at 7:48pm

From what I understand, the flash drive is not for installing the software. It's a wireless receiver for you to transmit data from your pump to Carelink via your computer. The steps you went through initially with the flash drive were to install the driver for the wireless receiver - the program that allows the receiver to operate on your computer. I generally leave the receiver in my computer at all times.

Permalink Reply by Jed Dole on April 12, 2012 at 3:44am

Did you conduct an upload?

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