My pump alarms were inaudible so I called Minimed yesterday afternoon. I was concerned because I'd just received my CGM and it occurred to me that if the alarms were impossible to hear then much of the utility of having a CGM would be lost. After talking to the Customer Service Representative we hashed out the issues. He was courteous, knowledgeable and professional. Together we decided that exchanging my Revel 723 was the way to go. This morning I had a new pump in hand that works perfectly. From phone call to changeover took less than 18 hours. Impressive!

It is easy to bash and whine when things aren't handled well, but in fairness I think that when they get things right that should be shared as well. I couldn't be happier with Minimed Customer Service. Great Job!

Tom

Tags: Customer, Minimed, Revel, Service

Views: 72

Replies to This Discussion

Great post! I have always been so happy with the customer service from Minimed! Good luck with your alarms on your replacement pump and CGM!

MiniMed has always been there for me...I have never been without a pump for 24hrs. They stock pumps at distribution centers across the country so it's easy for them to deliver you a pump the next morning.

RSS

Advertisement



REsources

From the Diabetes Hands Foundation blog...

A Snapshot: Diabetes In The United States

An infographic explaining the most recent CDC diabetes figures, released in June 2014.

Will you Stand Hand in Hand in support of the Diabetes Hands Foundation?

  Facing Diabetes Together Will you Stand Hand in Hand in support of  the Diabetes Hands Foundation? When you make a gift to the Diabetes Hands Foundation you help people with diabetes make positive changes in their lives. We believe that no Read on! →

Diabetes Hands Foundation Team

DHF TEAM

Manny Hernandez
(Co-Founder, Editor, has LADA)

Emily Coles
(Head of Communities, has type 1)

Mila Ferrer
(EsTuDiabetes Community Manager, mother of a child with type 1)

Mike Lawson
(Head of Experience, has type 1)

Corinna Cornejo
(Development Manager, has type 2)

Desiree Johnson  (Administrative and Programs Assistant, has type 1)


DHF VOLUNTEERS


Lead Administrator

Bradford (has type 1)


Administrators

Lorraine (mother of type 1)
Marie B (has type 1)

Brian (bsc) (has type 2)

Gary (has type 2)

David (dns) (type 2)

 

LIKE us on Facebook

Spread the word

Loading…

This website is certified by Health On the Net Foundation. Click to verify. This site complies with the HONcode standard for trustworthy health information: verify here.

© 2014   A community of people touched by diabetes, run by the Diabetes Hands Foundation.

Badges  |  Contact Us  |  Terms of Service