Replies to This Discussion

Permalink Reply by MinnesotaAnn on January 1, 2013 at 2:12pm

I have called Medtronic many times over the years. I have always had nice, helpful people help me over the phone..And yes there are some tests they can have you run over the phone; they are there to answer questions 24/7, so no need to wait until morning just call the 800 number on the back of your pump.

Permalink Reply by mary on January 1, 2013 at 2:20pm

Check for bubbles forming in the reservoir. Does the chamber smell of insulin? Remove reservoir, rewind, tap, unscrew and replace cap, use plunger to push insulin into tubing. Do you see any bubbles?

Permalink Reply by Unicornzzz on January 1, 2013 at 11:14pm

Call them they are great! I love the customer service at Medtronics. If your pump is still under warranty and they can not fix the issue over the phone they will overnight a pump to you. They is no cost to you. They pay for all shipping cost also.

Permalink Reply by uMGM on January 9, 2013 at 12:27pm

I recently had an over-the-phone diagnosis with Medtronic rep on a Sunday night. The rep was really helpful and diagnosed that my pump was not working properly. I received a replacement pump within two days. It came with a pre-paid return UPS envelope for my malfunctioning pump. I thought the process was rather smooth. I hope you will have a similar experience should your pump need replacement if you haven't already called. All the best!

Permalink Reply by Tobiwan on January 25, 2013 at 2:04pm

+1 on the CS. called late evening with a problem on my wife's pump and 09:00 next morning FedX truck delivered replacement pump.