Replies to This Discussion

Permalink Reply by DKitt on July 11, 2012 at 11:24am

I just took the battery and the reservoir out and let it dry out for a day

Permalink Reply by Erin on July 11, 2012 at 11:32am

I had to reply to this post ..but not because I fell in water or got my pump wet...because the last couple days I was having problems with my pump giving me constant no delivery...I tried changing everything out and troubleshooting my pump....I called Medtronic last night at 6pm EST and the person I talked to was so patient trying to walk me through some fixes and she determined that I would need a replacement......I had my new replacement pump this morning by 10 am EST. Medtronic also replaced all of the infusion sites I had used trying to troubleshoot on my own. I was more than pleased with the service from the phone call and the prompt replacement.

Permalink Reply by sprmom on July 11, 2012 at 11:39am

I haven't done this but my diabetic cordinator has. She was pushed in to a pool and then just played around for about 20 mins, before she remembered her pump. When she got out, she removed the resevior and battery and let it dry out and she had no problems. But they say it is not waterproof.

As to replacing, they would if you accidently dropped it in the toilet. I didn't do that either, but heard of someone who did. So they might if you accidently got it wet?

Permalink Reply by Dan on July 11, 2012 at 11:51am

They seem to be "water resistant". The issue is, they are not all that difficult to crack and that would degrade the resistance very quickly.

With that said, I wear mine exposed to the elements clipped to a pants pocket every day. Since I ride a motorcycle, it has been exposed to the elements multiple times and I have never had a problem.

Permalink Reply by Chris G on July 11, 2012 at 12:01pm

Yes, the Caribbean.
No, my 723 did not survive. I tried removing the battery, packing it in rice, and adding heat from a hair dryer.

It seems that once the pump detects a fault, there is no way for the user to clear it.
When I had an Animas, I would get replacement O ring seals for the battery compartment. I know I could easily tighten the battery compartment further than my replacement pump.

Medtronic overnighted a replacement to hotel I would be returning to in Ft. Lauderdale in a few days.

If I ever go on a cruise again, I will apply for a loaner pump.

Permalink Reply by Kelly Collins on July 11, 2012 at 4:28pm

I recently submerged my pump accidentally and other than spending 20 min on the phone they sent me a replacement without any hassle. Even if you were out of warranty I don't think they would leave you hanging without some sort of loaner.

Permalink Reply by Sue59 on August 2, 2012 at 5:17pm

We just got back from vacation early because my adult son was wearing his MiniMed 722 pump and wore it in the lake without realizing it. We went back to the house we were visiting at, set it out in the sun for several hours, then took out the batteries and put the pump in rice. At first it tried to work then he got an error code and it wouldn't work. That night he had two severe lows, the first time I gave him glucagon, the second time I had to call the ambulance and he ended up in the ER. I called Medtronic and they told me to give them the serial number and they would overnight a new one. I told them he was wearing the old one and the brand new one was home and still in the box. They would not overnight a new one because he was wearing the out of warranty one when it happened. So we had to cancel the rest of our plans and return home. I asked if they would send a loaner and they said no.

Permalink Reply by Terry L Long on July 11, 2012 at 5:12pm

The rep I dealt with on my new pump told me yes they do replace it if it falls into water. I asked because I spend a great deal of time on the water. The only time they don't replace it if you have nothing to send back to them. So don't drop it in deep water that you can't retrieve from :P

Permalink Reply by Amber on July 12, 2012 at 12:01pm

we own a boat and love wake boarding and i jumped off the boat into the lake didn't even think about taking my pump off. once i realized it was still attached took it off and it was fine. Didn't see any water build up on the inside so in my experience not to big of a deal. wouldn't recommend you swim with it but if it accidently happens you should be ok. If your worried about it they make a waterproof case you could buy.