Comment

Comment by Kalobe on March 22, 2013 at 2:16pm

Java upgrades a lot. Check that you have the latest version then it should work.

Comment by Dlrdon on March 22, 2013 at 6:13am

Another thing to check is java turned on, not talking about java scripts? Some browsers are turning it off for safety, viruses.

Comment by Natalie ._c- on March 21, 2013 at 10:18pm

Well, it's happened to me more than once. They helped me fix it once, and then it started misbehaving again after I didn't use it for about 6 months. I might call them again, though. Thanks for everyone's comments!

Comment by Type1 on March 21, 2013 at 12:07pm

The Java wasn't properly getting installed for one thing. It takes too many words to explain all the issues...but I assure you they can get you working properly again.
Took about 1 hour of checking settings and changing a couple things...but when we got done, he took me back and we sent things back to the way they were originally.
Great guy and I really appreciated his expertise and help.

Comment by Type1 on March 21, 2013 at 11:56am

STOP the bus...I finally got help, and...everything works great now. It's hard to explain and each of you may have something different...but....call that number and tell them. The GREAT guy who helped me is "Eli" and he is fantastic at what he does and he got me all squared away.
I eat my words...they don't suck....but technology does sometimes :>)
Call and get everything back to normal and good luck to all.

Comment by Mari_in_France on March 21, 2013 at 11:44am

It keeps asking me to update java but somehow I ignore it and click on the java and it works for me.

Comment by PMichel on March 21, 2013 at 11:39am

This has happened to me as well. I usually have to make sure my browser java is updated. you can look in tools at add-ons and see if it need updating from there. and then you need to restart the browser

Comment by Elizabeth on March 21, 2013 at 11:36am

Funny, I"ve had this problem for a while and it never occurred to me it might not be on MY end.

Comment by Unicornzzz on March 21, 2013 at 10:55am

Question for those of you who are having issues downloading the information did you give permission for your computer to access the information? Try allowing the no script for Medtronics page. I was having issues and my husband came over to my computer and clicked the button to fix it. If this is the issue for you make sure to make the permission permanent.

Comment by Bill on March 21, 2013 at 10:51am

i have downloaded java 15 times...Its driving me bonkers! Tried it on my mac, my pc, and my work pc...every computer seemed to have a different problem. Today, a lap top from work was not recognizing the driver...arghhhh

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