Important Update info from Insulet

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Permalink Reply by Jim on July 15, 2008 at 11:55am

Always call Insulet when you have a problem with a pod. They have replaced every one of mine. Sometimes they ask you to return the defective pod and sometimes not (more often lately, they want it back). I had one issue when filling a pod and didn't use it. I've never heard the so-called crackling sound.

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Permalink Reply by Eric Rizzo on July 15, 2008 at 8:32pm

In speaking with my sales rep and the customer service personnel, and from reading about this online, it seems that Insulet got a bad batch of pods from the manufacturing source. This seems to have been reported only over the past month or two, and now I don't see much reporting of it any more (in the various online forums I've read).
Further evidence to support my "one bad batch" theory: I got 3 of mine replaced because of the problem; they were all from the same box, and it was a box that I got for free from a Dr. friend of mine, not the three boxes that Insulet shipped me 3.5 months ago. Time will tell if this was indeed a one-time manufacturing glitch or a more serious problem.

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Permalink Reply by Diabetic_Iz_Me on July 16, 2008 at 7:29pm

Thanks for the update...I call Insulet whenever I have an issue. They are good about replacing POD's...lol I haven't heard a crackling sound at all...

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Permalink Reply by Daniel on July 20, 2008 at 7:08am

I have probably had about 4 of these pods, and haven't noticed any issues with the delivery. At the moment I am currently wearing one. I will probably call them to replace it if I use another, though.

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