Replies to This Discussion

Permalink Reply by Kimberly on December 20, 2012 at 10:34am

What I've read from Insulet is that they will contact you (you may just want to give them a ring and make sure they have an email contact for you). They are going to start phasing in the new system in late March/early April, based on some metrics they haven't really explained well. If you are still under warranty, you will get a replacement PDA. If not, you will have to purchase a new "unit".

You will have to wait until they've decided you're up for the udpated pda/pods. If you're on your last box, I would say go ahead and get another 3month supply. You'll definitely need it.

Permalink Reply by Steve D on December 20, 2012 at 10:36am

I actually couldnt care less about anything Insulet says they have done for us! They have been NOTHING but a nuisance in my life since I started on the "Pod" back in 2005. They are so disorganized that they have had me on the "auto-ship" program for the entire time I have used the product, I received a bill for all the merchandise that I did NOT WANT (I was so dissatisfied with my control on the Pod I finally decided to go back to MDI (sure, a little less "comfort" but at least I dont have to deal with a company that does not have any IDEA what they are doing with regard to customer service) and this mornomg I got a phone call from the company saying that I owed some unreal amount of money for pods they sent me before I requested to be removed from the auto ship and they had "on record" that I had only recently made that request. IN FACT, I had made that request over a year ago, and I am NOT WILLING to deal with a company that is this disorganized! And, as everyone knows...we are not liable to pay for stuff we did NOT order!

Permalink Reply by Scott Wilkins on December 20, 2012 at 2:35pm

Not my experience. Sorry yours was bad. Oh well...

Permalink Reply by meh_mtl on December 20, 2012 at 5:24pm

Sad to hear that, I have never had a problem at all.

Permalink Reply by Steve D on December 21, 2012 at 7:34am

Sorry I used up discussion space to vent, but, as one can easilhy see just by perusing "Terry's" recent discussion (Insulet has actually made diabetes a bigger part of my life) I am not alone in my dissatisfaction. I am truly glad for those of you that have never experienced any trouble with the company - and I hope it stays that way for you!!

Permalink Reply by smileandnod on December 21, 2012 at 11:01am

I'm excited to try the new pods too! I plan to give Insulet a call to see how the roll out of the new pods will work. I'm not trusting that they will contact me, based on a recent experience with the rollout of Dexcom's newest product.

I use a Dexcom Seven+ and assumed I would be contacted by Dexcom about the new Gen 4 but never received any type of notification. When I called Dexcom, I found I was eligible for a free Gen 4.

I have found the Insulet customer service folks to be compassionate and caring, no matter what problem I've had or what time of the day or night I've called. I could not have asked for better service from Insulet thus far.

Permalink Reply by barend on December 21, 2012 at 4:35pm

My experience with the new pods in the Netherlands if anyone is interested:
- excellent communication about the roll-out by the European distributor Ypsomed.
- the new PDM differs on minor points from the old one: it's black now :-)
- the real change is in the pod itself: much smaller so even more convenient to wear

Personally I think Insulet is doing a wonderful job in improving this remarkable piece of technology which helps me make life more easy and better.

Permalink Reply by Ro1987 on December 21, 2012 at 5:11pm

In the Netherlands I got a letter from Ypsomed which stated a number of central cities, in which you could pickup your new PDM. You didn't even had to make an appointment. You just needed the letter.

But yeah if you can't make it for some reason they will ship it to you.

Here they started to give me 1 box of pods instead of 3 because of the awaitment of the new pods.

You will get a transition manual to input your basal programs into the new PDM. I took me some time to input everything into the new PDM.

They still use the same Freestyle strips.

When I got the new pods I took both PDM's did a reading on both the old and the new PDM with one drop of blood and got exactly the same results.

So that is going well. I know the PDM meter is close to the real thing because I've had checked mine in the lab and the tested one drop of blood in the lab with my Bayer Contour and the PDM. And the differences was on 3 to 4 mg/dl of the PDM compared to the lab results.

The Bayer Contour was way off (more than 30 mg/dl).

Permalink Reply by NatalieHodge on December 25, 2012 at 10:36am

call support and give them your email address and updated home address info, they will send out a link to a support update, which we must do before we can get our shipment of new pods, I talked to support a couple days ago and they are not readily able to send the training link out yet, once you get the email, do the support training, and that should then get you the green light for your next shipment and updated controller and pods,

Permalink Reply by markeeezy on December 26, 2012 at 7:20pm

Cool, thanks for the advice. You called Insulet support?

Permalink Reply by Mom 2 Kyle on January 6, 2013 at 12:18pm

Does the new OmniPod pumps read the Dexcom (CGM) Transmitter?? Sorry if I worded this funny, but I don't really know how. I realize that the OmniPod doesn't have a built in CGM but I heard that it would start reading the results of the Dexcom CGM is this the case? I don't want my son to have to carry around 2 things (he already has enough to lug around). I heard Medtronic pumps were going to read the Dexcom, but we don't want to worry about tubing. THANKS! :)

Permalink Reply by Kate on January 7, 2013 at 4:33pm

Nope, not this new pod/pdm. I think the "next" generation will, though (but I don't think it's even been submitted to the FDA yet. Anyone else know? Someone help me out here...). Medtronic is already integrated with their own cgm (not dexcom). I think the Animas Vibe is at the FDA for approval (already approved in Europe) and it is integrated with the Dexcom.

FWIW - I have both and it's not a big deal to have two contraptions, especially with the new g4 that has a longer range. The pdm does not need to be on my person and now neither does the receiver. I mean, it will be great when there is one less thing. But even right now it doesn't really cramp my style :)

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