I just hit my last box of pods. So I called to ask for them to send me some more. Well, I'm on the auto ship program (yay for me). Great can I get my pods now, please? No. You have to wait until the 25th SO CALL BACK THEN AND WE'LL BE ABLE TO PLACE YOUR ORDER.
Call next week? You can't flag me in your system -- because you asked my name and had all my information in front of you -- to put me in a qeue or something?
I'm pretty irked because the reason I'm calling for a refill now is because I've had a large number of pods go bad for one reason or another after their "24 hour or more" rule of thumb. The chick on the phone was absolutely silent when I said, "you're going to make me call back in a week?" Apparently, the answer is "yes" though she didn't have the guts to actually say the words. I did tell her that I thought this procedure kind of sucked.
Hmmmm. I wonder how the Jewel Pump is coming along. Seems Insulet needs a bit of competition to keep them honest. It's nice that they give a diabetic something else to have to carry around on our appointment schedule and something else to worry about.