Replies to This Discussion

Permalink Reply by elaine peterson on August 18, 2010 at 3:59pm

So frustrating.....I think we all have days when this burden goes from annoyance to PITA!!!!!!!

Permalink Reply by elaine peterson on August 18, 2010 at 4:03pm

Make that major, royal, uber PITA!

Permalink Reply by Janice L Cotton on August 18, 2010 at 4:58pm

I'll have mine with double turkey..sprouts..and cucumber :-) Seriously though..I keep telling them that I'll call when I'm ready for a shipment...they keep sending them out when THEY please!

Permalink Reply by SF Pete on August 18, 2010 at 5:05pm

I appreciate the support. It irritated me immensly and the feeling I got from them was "so, what?" and it made me want the Jewel Pump that much more.

The PDM goes through batteries at a fantastically fast rate. I was told I'd get 3 weeks. That was a big lie. Replacing the batteries, paying the shipping so they can recycle the pods, and not replacing pods that go bad after more than 24 hours of wear are pretty good profit centers for them. I just don't know how else I can thank them for making my life with diabetes that much easier. This of course puts the big lie to the "making diabetes a smaller part of your life" -- altruism and customer service are dead.

Permalink Reply by Mayumi on August 18, 2010 at 5:52pm

I agree with Spooky. I also asked for a supervisor and the customer service rep connected me with a lady by the name of Janet Tedeschi, who I think is in Product Support. She was very helpful.

Permalink Reply by MelissaBL on September 5, 2010 at 7:13pm

I have her number stored in my phone. :)

Permalink Reply by MaiaJane on August 18, 2010 at 6:05pm

No. Way.
I literally had the EXACT SAME CONVERSATION! And today too!
Sigh.
I'm like (In my head...)
"HEY! Mr! I'm going to have to start taking LANTUS but the time you deliver these pods! You wouldn't want me to enjoy my forced Pod Vacation too much now would you? Maybe if I get my Pods when I NEED them I won't have to enjoy my time without them! What if I don't feel like putting on another Pod... especially since I've been having occlusion after occlusion after PDM Reset after 'I'm sorry, we can't deliver all of your bolus' after 'oh, hey, sorry I tricked you into thinking I might actually stick to your body for more than 20 hours as a time, I'll be going now...'


Sorry.
Needed to vent. I'm starting to think every little noise is my OmniPod alarm screeching away...
Sigh.

All better now....

Permalink Reply by JeVonda Flint on August 18, 2010 at 6:45pm

You are all making me laugh! I had a pod fall off this morning after a shower, and when I went to replace it, the next one failed during the priming stage! All this at 6 am when I was trying to get ready for work... Needless to say I was flustered and irritated. Then when I came home from work, I heard a beeping noise, which turned out to be the pod that fell off me this morning. I had no idea how to shut the thing off, since it was no longer in communication with the PDM. I have also been struggling to get these pods to stick for a full three days. I seems like when I started them in April, I had to pry them off after 3 days, taking skin with it. I don't know what's going on now. I also had to deal with customer service today, but luckily the issue was easy to resolve

Permalink Reply by MaiaJane on August 19, 2010 at 11:02am

I think it might be a summer thing... I started in January and didn't have ANY trouble, and like you, had to pry the pods off. I think I need to just plan on them lasting only 2 days in the summertime.

Don't get me wrong, I love OmniPod, love the product, the reps, the customer service... they lose my rave reviews when it comes to dealing with insurance though. They do what they can, I understand that it's not piece of cake, but can I get my medical supplies now and deal with what my insurance will or will not cover...

Permalink Reply by Dana Clark on August 18, 2010 at 6:06pm

Here's what I've learned from the OmniPoder gang- they spend more time VERIFYING WHO I AM (name, address, etc.. and you are???) than they do talking to ME. :) I reported bleeding when I started out, because I 'was' and I 'did' and I got the old "we've never heard this happening to anyone EVER". Well, just letting you guyzzz know because in case bleeding does happen with someone. Anyway, I've definitely felt like a number, a person that bought this thing, I'm on my own, blah, blah, blah. BUT- I will survive this and ROCK THIS POD, thanks to everyone at TuDiabetes. :)

Permalink Reply by SF Pete on August 18, 2010 at 7:24pm

I'm about to publish anti-OmniPod ads. I had to change the pod tonight. So I get started. I filled the new pump and it did it's priming thing. THEN it started screeching. I used language that isn't fit for civilized company. Then I decided that I had had enough. I called Product Support. I told her that after the maddening experience I had had with customer service today, I wasn't going to let anything go from now on. I told her about the failure at priming. Then I told her really fragile these things were. Just barely knicking the pump on a corner or a doorway will make it screech. I've gone through at least 5 pods with this. One time I just tapped in on the top when someone asked me where it was.

She said, "even if we don't replace them, you should call and let us know." I told her that why should I bother calling them it it was not a productive call for me? I went and read her the lot numbers and the pod numbers for the ones that had failed within their "no more than 24 hour" policy. She asked how many pods I had left (7). She said, "Okay, I'll get these replacements out to you tomorrow, you should have them in 3-5 days." Then she has the unmitigated gall to say, "I'll replace all five of these THIS TIME, I really should only replace the 3 you've given me." Like she's doing me a huge favor. I told her that it's the least she could do since the OmniPod has such a high failure rate.

Thanks, hon. I certainly enjoy having my insurance company line your pockets. They LOVED my insurance because the contracted rate was so good. All I can say is 'you're bloody welcome, now sod off."

Permalink Reply by Steve D on August 19, 2010 at 8:39am

When did you sped time in Britain, Pete? I did a Junior year abroad at LSE. So I'm a bit familiar with the strange language. I have had a few of these types of months with the pod, and I have also spoken with Ms. Tedeschi (found out she was from my hometown area when I lived in Mass). The last time this happened, I had lost about 4 pods in a row to occlucions, although I hadnt done anything unusual, and I was FURIOUS. I finally called my local rep, (the woman who gave me my initial training) and she pretty much put my mind at ease for good....she told me whenever I needed pods immediately for any reason, to call her directly and she will drive them out to me. Since then, I have done this 3 times and I have to say, she is the best INsuliet employee there is! I encourage everyone to find your local rep, get to know them, explain your circumstances and see what they can do.

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