This morning, I had to change my batteries. This is the second time in the 5 weeks I've had my OmniPod. Both times, it erased all information in the memory. I called Customer Service and because it has happened twice, they are sending me a new PDM overnight. They are also sending me a new pod because I just put this one on last night.
So far, I'm loving my OmniPod and their customer service.
Oh wow. That definitely should not happen. We change batteries all the time and even correct a PDM error here and there and the data is always there. I'm so sorry. That's a pain to deal with. I hope the new PDM is more cooperative! I'm glad it's otherwise going well!
I was told by my Diabetes Educator that I should NEVER let the battery indicator get less than 50%. She told me that if it gets too low, all data will be wiped. I have followed her advice and have never lost any data. She explained that the batteries that we change is keeping a small internal lithium battery alive. That is what keeps the data when we change the AAA batteries. If the battery level gets too low, it can't keep the internal battery at a level that can maintain the fluctuation of the system that is required when the AAA batteries have to be swapped out - thus the data loss.
My batteries last for weeks. I never really noticed how many weeks but it is at least 4 - 5 weeks. I make it a habit to manually turn the meter off after the readings or bolus instead of letting it turn itself off. This extends the battery life by a lot!
When I change out the batteries, I do not throw them away. I save them for other uses as there is still life left in them - enough to keep things like remote controls etc running for quite a bit.
Did you also have to reset the clock? This is happening to me too and if I change batteries while the pod is still active, it deactivates the pod. It only started happening when they sent me a new pdm to replace the old one. I need to call customer service too.
Yes, I had to reset the clock. All my previous glucose readings are gone. The pod was not active, but it deactivate the pod. They are sending me a new PDM and pod overnight.
I have not had to reset the clock on mine ever.
My batteries typically last for 5 weeks and I usually wait until the PDM gives me a "change battery NOW" message and won't work until I do. I find it takes about 2-3 weeks to get down to looking like there's no battery left and then another 2-3 weeks before it won't let me use it anymore. I have never lost any of my settings when changing the battery.
Thanks so much for posting this because it reminded me that I wanted to change my batteries this morning! :)
I'm still a newbie too, but I just changed by batteries for the 2nd time while still active and no loss of data or problems with losing time. I read in the manual that batteries should be changed about every 3 weeks. After 3 weeks, the battery indicator on my PDM is almost empty but not quite, but I change the batteries out anyway. Of course, I'm still tweaking my basals alot so I use my PDM frequently.
The OmniPod trainer for our area told me when I first got mine that you don't want to let the batteries run completely out because then the bolus calculator won't work for a few hours and you're at risk of losing data.
The only problem I've had with my PDM so far is that several times I've gotten a "stuck key" alarm. Anybody had this problem? Customer service told me if it kept happening to let them know and they'd replace the PDM.
My batteries did not totally die, but I still lost the bolus calculator. When I tried to bolus after the new batteries were installed, it told me I could not bolus for 2 hours. I could do a manual bolus, but it would not calculate it for me.