Replies to This Discussion

Permalink Reply by Rebecca on March 30, 2012 at 7:35am

Ok, so I don't know if this is your problem but for a while I was running my copilot software on a user account instead of an administrator account on my computer. Turned out it could not download unless I was on an administrator account. I'm not sure why it is but as long as I switched accounts every time before managing my PDM data it was fine. I could review the data from either account but could only download from the admin account. I don't know if it's what you're dealing with but I thought I'd give you the work around that worked for me.

Permalink Reply by Kristen on March 30, 2012 at 10:47am

I just looked to see if I needed to change it and when I go into the admin account, that account won't even give me the option of downloading. Very bizarre... I guess I should stop avoiding the inevitable and call the product support number.

Permalink Reply by HPNpilot on March 30, 2012 at 9:01am

Hmm...not sure what is going on, you also have to wait until the PDM is ready before trying to download...if you try it too fast after plugging in the cable, it wont work.
It says "preparing file" or something like that on the PDM before it is ready.

Permalink Reply by Kristen on March 30, 2012 at 10:47am

I wait until it says "USB device ready" but still no luck... :(

Permalink Reply by barbraann on March 30, 2012 at 10:36am

There is a number that I've called for help. You can call the Pod help line and they can give you the numer. I remeber having issues early on too.

Permalink Reply by Kristen on March 30, 2012 at 11:11am

So I broke down and called Abbott to see what the problem is. They tried a few things and could not resolve the issue. They then transferred me over to Insulet who has to call me back when the correct representative is available. I am starting to feel like I may never see my numbers and trends...