Replies to This Discussion

Permalink Reply by Anngelia on February 16, 2011 at 10:04am

Try this number 1-800-591-3455 its off the package

Permalink Reply by ShellGolladay on February 16, 2011 at 10:06am

It is on the back of the PDM;)
We had a failure this am too...

Permalink Reply by Janice L Cotton on February 16, 2011 at 10:21am

Wow...after all this time, I never noticed that it was on the back of the PDM.

Permalink Reply by JohnS52 on February 16, 2011 at 10:13am

866-232-3640 Option #1

Have your PDM handy so you can read the error message. Also have the POD Lot # and Serial #.

Permalink Reply by Dee on February 16, 2011 at 10:33am

UNFORTUNATELY, they will NOT replace the pod for a failure...

Permalink Reply by Bradford on February 16, 2011 at 10:38am

Depends on when the pod failure was during the life of the pod. Filling w/ insulin and it fails, yes. Put it on and insert canula and it fails, yes. Usually under 12 hrs on the body, yes (although this one I think depends on whomever your talking w/ in the cust. service dept). After that, maybe not so much (for example on the evening of day 2 when you have less than 24 hrs left, etc).

Maggie others have already mentioned it, but the PDM has the # on the back (so you don't have to keep up with yet one more number in our hectic lives ;-)
Good luck!

Permalink Reply by JohnS52 on February 16, 2011 at 11:04am

I've never had an issue for a Bad pod that has an error message. If it's an occlusion, they will refuse.

Permalink Reply by Maggie Mountsier on February 16, 2011 at 11:58am

Thank you, everyone, for the help! I never noticed that the phone # was on the pod! It was a failure, not an occulsion, just after a new pod was activated and cannula was inserted. Those always make me so mad! Luckily I was able to pull most of the insulin back out. It did make me late for work though :-/ Thanks again!

Permalink Reply by Janet Ballone on February 17, 2011 at 7:17am

I used to throw the pods away when there was an error but it started happening more frequently so I called Insulet. They walked me through the menu on the PDM to find out how many errors I received in the past 6 months. They promptly sent me ALL the pods I lost due to errors. I also think it depends on the representative you're dealing with although every time I call for any reason, they're very accommodating.