Replies to This Discussion

Permalink Reply by Tonya H on December 15, 2010 at 6:13pm

Twice last week, we had the error code: 19 - bunch of zeroes - 64. When I read it to the customer service rep, he said the 19 means it is a problem with the pod, and he told me the same thing, that only the engineers know what the other numbers stand for. But, since it was indeed a pod problem, that they would replace to 2 failed pods, which they did. I called 2 days ago, and today they arrived via FedEx. I have to say, their service is very good. I just wish they would help us replace the insulin that is stuck in the failed pods... Ah well, can't have everything, can we.

 

I doubt they will do anything about the pod that fell off. We had one fall off a half hour after we put it on, and they said that since it was not a pod error, they could not replace it. But, I am stumped because I put it on just like every other pod. It's a mystery...  And I, too, would LOVE to know what these error codes mean.

Permalink Reply by Schmutz on December 16, 2010 at 4:39am

Tonya...if you haven't you can suck the insulin back out of a pod.  Since the 2 that I  had got an error right after they finished priming.. I did pull it back out,you just use the syringe and reverse when you put it in.  Did not waste that much and can get most of it out but lose a little.  I'm not sure I would recommend this if the pod has been on for awhile but if it is a new pod I have seen others comment on this and it worked for me.

Permalink Reply by Tonya H on December 16, 2010 at 7:23am

Wow, no kidding! That is great info - Thanks! As always, we hope NOT to have a failed pod, but if it happens again, I will try this. The thought of 100 units of unused insulin, just sitting in there, made me feel ill. Especially after paying $115 for a bottle of Novolog at the pharmacy yesterday. What an expensive disease...

Thanks again for telling me this. I just figured that once it was inside, there was no getting it out. :)

Permalink Reply by Steve Hagle on December 15, 2010 at 7:27pm

Last month I had 10 pods give a pod error.  Insulet replaced all of them.  All but two of mine died while primming.  I think Insulet has some bad pods out there.  Once you get through the bad ones and get new ones you should be alright.  All of my bad ones were in the same sequence of batch numbers.