But when I installed it it only worked for about 8 hours, the very next day in the AM I tried to put my breakfast bolus in and it froze up. It came up with the message PDM Failure Contact Customer Service. None of the buttons would work, I could not shut it down, I tried everything including the Reset Button . . . Nothing worked. I still had a pod on and was not sure what to do, I couldn't use change pod, so I took out the batteries. That stopped it (I reinstalled them) but it was dead,dead,dead. Nothing. I was afraid maybe my pod had gotten some mixed up orders and could be pumping me full of insulin. So I removed the pod and called Customer service. Contrary to many of the reports I've seen I was able to get them right away, less then a minute. They were attentive and concerned and I felt sympathetic to my plight. They said they would overnight me a replacement immediately. They did and I received a new controller by 10 AM the next day. One last thing I put the removed pod in my "Used Pod Bag" in my closet and forgot about it. Next morning I got up to a very High pitched squeal. Sure enough it was the pod I threw away. I got it out and hit it with a hammer to shut it up. It stopped and then I called Customer Support again they told me that on the bottom side opposite of the tank to the right of the gold colored pin is an indentation. Pressing that indentation with a paper clip will shut it down. I couldn't find that in the owners manual so I added my own notes on their diagram.
Glad you got things worked out.
The pod makes an audible clicking when it's delivering insulin, so if something like that happens in the future, if you're concerned about being pumped full of insulin, you can just listen for the sound of insulin delivery. Probably better to err on the side of caution, but as long as the pod is working, it will run through your basal program even without an operational PDM.
Yep, sounds familiar, I am now on PDM number 4. Every time a stuck key error. The first one: after several attempt it unlocked but the service desk send me a new one anyway. When I went abroad on holiday I ask for a spare one in advance. So when I had a stuck key I phoned with the helpdesk and after 3 attempt the helpdesk employee approved to use the spare one. The third one was at work and it completely locked. The helpdesk send me a new one with a courier and within 3 hours I had the 4th PDM. In all cases I had to use a new Pod and they replaced all of them. The last time they also send a gel cover for the PDM to protect it. Up till now it work fine. But if that’s the solution I do not know. See page 127 of the manual and page 130 for a Manual Shut-off of a Hazard Alarm.