Replies to This Discussion

Permalink Reply by Denise Ventura on November 19, 2010 at 8:41am

So, part 2 of my pod failure issues. I received pod replacements from Insulet. I took 1 of them to work and in the afternoon went to the bathroom to proceed to change pods. As I injected the insulin in the pod, it beeped nonstop. There was no way I could make it stop w/o prying it open. I went home pissed off. I called customer service but was on hold too long so I left a message. I tried to prime a new pod and purposely went into my kid's bedroom to do it (so as not to be in same room w/ old pods), but got the beep again during priming. I primed yet another pod, but this time did it in my bedroom w/ the door closed and I moved away from the pod to pray!! haha. It finally worked. There is NO predictability with these pods- they will probably fail under any circumstance, so watch out.

I really think Insulet is too quiet about this huge life-threatening sitaution. Should I contact the media? :)

Permalink Reply by Rebecca on November 19, 2010 at 10:24am

The situation shouldn't be life threatening if you have your proper back-up methods with you. It's alarming so you know there's a problem and can fix it. Yes, I hate it when I get a couple failures in a row but it's not hard to pull out a syringe and give myself a shot or two before I can get back to my supply bins at home. I assure you that Insulet is doing whatever they can to stop this as each pod that fails this way they replace and it's a $33 or so loss for them. Yes, it is a pain, but no, I don't think it's life threatening or that there's a need to report to anyone other than Insulet.

Permalink Reply by Jen in CO on November 19, 2010 at 10:39am

Please don't go to the media! Insulet is a little corporation against companies like Roche and Medtronic. I'm not saying that we shouldn't tell Insulet when there are problems - I would imagine they have a pretty big R&D program working on our issues - but no need to spread bad press. :-)
Believe me, I feel your pain when we experience "issues" with the pods. When they fail due to technology, it is super frustrating. When they work, they work Great! I, personally, hope to never have to use a "traditional" pump.

Permalink Reply by Romintek on December 20, 2010 at 3:10pm

Rebecca, I agree with you totally. If you always have a backup and deal with things responsibly there should be no life threatening situations. We are dealing with mechanical parts and that means there could always be a problem. It would be nice if we lived in a perfect world but unfortunately we have to deal with glitches once in awhile. But I agree Insulet does their best to correct the situation so leave the media out of it.

Permalink Reply by Janice L Cotton on November 19, 2010 at 10:39am

Just an after thought... when you're filling the new pod, are you making sure that you're tapping out any bubbles and then filling the pod slowly?

Permalink Reply by Denise Ventura on November 19, 2010 at 6:17pm

yes, definitely tapping out bubbles and injecting slowly.

Permalink Reply by elaine peterson on November 19, 2010 at 6:06pm

There's the bathroom problem, again.......

I'm not saying that changing a pod in a bathroom is an issue, just because you're in a bathroom. I have no problems changing pods anywhere in my home. I am thinking that an inner sanctum like the lady's room (where my 2 failures occured,) or a fitting room in a typically constructed commercial property does not allow for proper reception. I had an Insulet customer service rep tell me that sometimes the PDMs are like cell phones in that you might have to move around to get better reception.

I don't know if this would possibly be the case in this instance and if it would apply to your child's room.....

Permalink Reply by Denise Ventura on November 19, 2010 at 6:17pm

yeah, i tend to agree with you re lack of reception as the case. don't worry, I won't go to the media :) I think Insulet is inundated with similar complaints by now and they must do something soon-- maybe that's why they haven't come out w/ the sleeker smaller pod.. hmmm..

Permalink Reply by Don on November 19, 2010 at 11:09am

It would be fantastic if Insulet has addressed this hardware/software problem with new pod design.

Permalink Reply by Maria Calzada on December 20, 2010 at 1:53pm

My daughter had several episodes like this one in July 2010.  We lost about 5 or 6 pods while priming.  When we talked to Insulet they recommended using room temperature insulin (which we always do) and filling the pods very slowly.  Since then, Teresa really takes her time filling the pods, very, very slowly.  She has not had any more problems like this since.  Either it was a batch of bad pods or there is something to filling them slowly.

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