Replies to This Discussion

Permalink Reply by Scott Wilkins on January 29, 2013 at 5:18pm

Society in general has a real problem. Customer service as a norm seems to becoming increasingly bad. Sorry you had that experience. Hopefully Insulet learns of this employees shortcomings and repairs them soon.

Permalink Reply by meh_mtl on January 30, 2013 at 2:52pm

something similar happened to me, they put my order on the wrong card, and when I figured it out, I called them and they switched the money to the correct card with no problem.

They are human, could have been a bad day for the service guy you got. what mattered for me is that they got things fixed quickly. so in the end I am still happy.

any other problems happen to you, besides this, to make you think the service is going down?

Permalink Reply by Tab on February 2, 2013 at 8:03am

Honestly it was just the guys poor attitude that got me. I have been in customer service my whole life and I know that when I pick up the phone, whatever your mood is that day to leave it behind and deal with the customer the same way you would like to be dealt with. As far as the wrong card issue I didn't find out about it until my bill arrived in the mail and I was over my limit which ended up costing me money, it really annoyed me because when I placed the order I was very pacific about which card I wanted to be used, it's $900.00 we are talking about and in my world that's not peanuts. Anyway have a great day everyone.