My son Alex started pumping saline with the Omnipod Insulin Pump last week. He was on day two of his second pod ever when he went to "bolus" and the PDM failed. I called Insulet and they had me reset the PDM and stated that the basel amount would still be administered but he would not be able to bolus until the pod was changed. I expressed my concerns (fear) about him going "live" with insulin this week and being on his own on a school field trip next week and they offered to send me a new PDM??? This does not give me warm fuzzy feelings. And I was worried about pod failure. How often does the PDM fail?
Im into year #3 without a pod failure. If I travel away from home I still bring backup insulin pens "just in case"!
I've been using the Omnipod for about 16 months now and I did have a PDM failure a couple months ago. What really made it a pain was I just changed my pod, so I lost it and all the insulin (I've never been able to get it back out, I've tried). I did find out that Insulet has a lost insulin reimbursement program. I'll start keeping track of any pod failures and how much insulin I had. Never realized they had this and only found out when I complained about the lost insulin when I called about the PDM failure.
Hey Mark, can you give us any more information on the lost insulin reimbursement program? Did they say what the process was? When I've pulled new pods and called, they sometimes have asked how much insulin I lost so I wonder if they're tracking it.
They said to send a receipt for the insulin (I'm guessing a copy would do), a list of the Pod Failures and the # of units of insulin lost to:
Attn: Product Support
9 Oakpark Dr
Bedford MA 01730
Not sure how they determine how much they'll reimburse, but I'm going to give it a try. Had another one fail last night as I finished injecting the insulin into it.
Lat year, we had a box of bad pods where we lost a whole vial or two of insulin over a two or three week period so they ofered insulin reimbursement. Same address and process as above.
I did not follow up because they only reimburse your prorata copay cost, not the total cost of the insulin. It seemed like a lot of work for little $$ for us.
But it may be worth it depending on your insurance plan and out of pocket expenses. This year we are on a different plan, where instead of a copay there is a fund of $$ you get at the first of the year, when you exhaust that (took us about 2 months)you are on your own until you hit the max out of pocket, then they start paying again. I would bother to turn in on e of those 100% pay receipts.
EEEEK! This just happened to me this morning. PDM failed with a loud beep and said to call Insulet. Called them and we tried resetting it with a paperclip several timesand no luck. The rep said it was a rare error code and the last time she sawe it they had to replace the PDM. They are FedExing me a new one, but in the mean time I am back to MDI for 24 hours. A PITA. But at least they are handling it efficiently.