Has anyone had to return a PDM and did you have any difficulty doing so? I have had several issues come up with mine over the last few months with static knocking out the circuitry in the pod, battery connection issues, bum pods (wasted insulin-didn't know you could extract) and stuck keys.
All of these issues combined and reported to customer service did not seem to impress upon anyone that I may need a replacement.
I then spoke to my rep who said there was nothing that she could do on my behalf. She let me in on a secret that when the system first came out, if there were any issues at all a replacement PDM would be sent to the consumer. This apparently happened often enough that the company had to readdress their criteria for exchanges. So much that now you have to sign in blood your first born child in order to impress upon them that you really do need it. I was told that I would really have to "fight" for one with a letter writing campaign and document every date and time that something occurred. This just days before my renal transplant in January. I had so much going on and so many other things to do, I was not prepared for a "fight" so I hoped for the best even though it was the middle of winter with lots of static shock with every step but some how those issues stopped. I started noticing a blank screen and learned to just remove the "fresh new" batteries and put them back in to resume function. Little tricks I learned, like putting a dryer sheet in with my extra pods I travel with for the static.
Then two days ago, the bg function of the pdm was not reading strips and/or taking an infinite amount of time to process a reading. I wasted about 2-3 strips everytime I tested. Yesterday evening I got an error 2 and called the company. I was series of questions to rule out me being an idiot and was then told that an error 2 is a function of the bg portion of the pdm and that I could still bolus and just use a different meter and manually enter the bg. I was then told that they would "overnight" the new pdm and I should receive it on Tuesday. Yesterday was Saturday. Don't try to appease me by saying you're going to overnight something that's going to take three days to get there. Just be honest and say, it'll be about three days. Then I told her that when they get the old pdm they should not only look at the bg function but at the rest of the pdm as well because there were other problems with it as well.
Moral of the story is if I have any problem at all with future pdm's the key word to getting a new one and not having to "fight" for it is to say "error 2".....Unbelievable.