Replies to This Discussion

Permalink Reply by elaine peterson on August 7, 2011 at 1:21pm

Hi Antonia. Check past discussions. If you have the new generation PDM, apparently you need to use certain batteries or this will happen. (Sorry, I don't remember which ones work.) All others are a tad too small. Good luck.

Permalink Reply by daneenm on August 7, 2011 at 1:31pm

Yes. It is something about a slight difference in length of different batteries, as I recall.

Permalink Reply by Natasha Bowlds on August 7, 2011 at 2:32pm

Energizer Max is what they recommend. We had this problem a while ago, at the same time we also had a bunch of bad pods. We haven't had it since, and we do use the right batteries, but we also got a new PDM at some point so you although I'd try using the correct batteries, if it keeps happening they will replace it.

Permalink Reply by suezq1949 on August 8, 2011 at 8:01am

Hi Antonia:

I just received my second replacement PDM on Friday (second one in 2 years) for the same reason. I had to put a strip in to get it to turn on, or pop out the batteries, and then I was not able to turn it off; I had to wait for it to time out. Insulet is very good about replacing the PDMs, though, and I got my new one the next day after I reported the problem. It's still a pain having to redo all your settings; I am always afraid I am going to mess something up.

Sue