Replies to This Discussion

Permalink Reply by Rebecca on April 30, 2012 at 6:20am

If a pod is beeping then it has been activated and will not work more than 80 hours past activation. Insulet will replace pods that do not beep when filling if you call and let them know. You can remove insulin from pods, if you can't get it out of the fill port then use a key or nail file or something and crack the pod open and get it directly from the reservoir. Before removing the insulin though call Insulet about the lack of beeps. Most of them they replace without asking for the old pod back but sometimes they do want it. Any of these question they are happy to answer and usually are quick to pick up their phones. It doesn't hurt to try them!

Permalink Reply by Lorraine on April 30, 2012 at 6:25am

Actually, Rebecca, I don't think this Pod was activated. We've had similar experiences. The Pod was filled and wants to be activated, but never connected with the PDM so the 80 hour clock I don't believe has started.

Permalink Reply by Rebecca on April 30, 2012 at 8:00am

My pods seem to start the 80 hours from the moment I get the two beeps, not when they connect to the PDM.

Permalink Reply by Lorraine on April 30, 2012 at 8:43am

Interesting. I was assuming it wouldn't start until activation, but don't know for a certainty. Just curious how you measure that? For any that we activate it's within minutes of the double beep, so I wouldn't notice. And any that we haven't, well we haven't and I just haven't kept track. But maybe it does the double beep until the 80 hour mark and then just stops. Maybe that's how you know?

Permalink Reply by Rebecca on April 30, 2012 at 10:00am

When I first got the pods I had one that was going to run out of insulin around 4AM. I thought I could make the pod change process in the middle of the night easier by filling it before I went to bed. First of all it drove me crazy beeping for hours, then when I finally got it on I noticed that the "expiration time" was based off of about 11PM when I'd filled it, not the 4AM when I started it.

Permalink Reply by Lorraine on April 30, 2012 at 10:45am

Ah! I see. That makes perfect sense. Yes - I remember wanting to pre fill a Pod to at one point - good golly it's been a long five years, I'm starting to forget stuff! I defer to your wisdom and retract my statement! :)

Permalink Reply by roadsterchic on April 30, 2012 at 6:23am

Call OmniPod customer service and explain what occurred. They will ask you for the number on the side of the affected pod - it will be the lot number. They will in turn, send you a new one. The pod should not be used again. I have had luck getting the insulin out of the pod through the same port hole that you put it into the pod. I just make sure that the hole is facing down and then using the syringe, pulling the insulin out. You have to hold the plunger back until the vacuum seal within the pod equalizes and then it will release the insulin. Sometimes it is difficult to keep the plunger pulled as the suction is so strong. You will not get 100% of the insulin but you should be able to get quite a lot.

Permalink Reply by KCCO on April 30, 2012 at 6:37am

This is good to know! I'll try to rescue my insulin tonight.
I don't know that Omnipod will replace my pod since it was given to me for free--I'm still on my trial period and my system will arrive Wednesday and I go for training next Monday.

Permalink Reply by Lorraine on April 30, 2012 at 6:23am

We have recently had a lot of Pods that do not beep after filling them with insulin. They have primed without a problem though, and we use them as normal.

The two beeps you are hearing are because the Pod is expecting to be primed and it isn't. It's reminding you to prime it. It may be able to be primed when you want to use it next, but the batteries are starting to drain right now. I'm not sure I would want to.

Yes you can extract the insulin. I don't think it's officially advisable, but we have done it before without a problem - just like extracting from a vial.

Permalink Reply by KCCO on April 30, 2012 at 6:38am

Also good to know that they will prime ok without beeping. I'll keep that in mind in case there is a next time.

Permalink Reply by roadsterchic on April 30, 2012 at 6:44am

You MAY be able to have it prime without beeping but if it refuses to go to the next step, call Insulet and tell them. The only way to keep it from continuing the beeping sound after it refuses to prime is to actually either take a hammer to it until it stops or I have heard that putting it into the freezer will stop it since the cold drains the battery (I personally have not tried this - yet.)

Permalink Reply by MooseDroppings on April 30, 2012 at 6:30am

I recently had to call about a Pod problem and Insulet asked for the lot number and the number to the right of it. They were very nice and will send me a replacement pod with my next order.

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