Comment

Comment by The Diabetic Camper on August 22, 2011 at 8:39pm

No the pods work, just the quality of the product is not consistent nor is it of high quality . Too many engineers and not enough real world testing and quality control. Just like the pdm. You are telling me that Motorola nor HTC would contract making these things or them and including a keypad for notes and a diary. The plastic is cheap the buttons squeak and it is the size of an 80's cell phone. Even the screen and graphics are below kids toys.

Comment by Brooklyn on August 22, 2011 at 8:38pm

I have 6 more sitting right in front of me from the last two weeks that failed on priming. My doctor is encouraging me to file a complaint with the FDA and says she has had other patients do it... has anyone else done this or considered it? I am not sure about it.

Comment by clubkobe on August 22, 2011 at 8:29pm

I think omni needs a few good quality patient advocates in a bad way, not just the people you get when you make a phone call who always ask the same questions and work off the same script. I guess I have also been lucky. I have had less than 5-8 bad pods per year which are always reimbursed except for occlusions. From what I am reading, the pods just don't work for everyone. I hope they are working on a new and improved model.

Comment by The Diabetic Camper on August 22, 2011 at 8:20pm

You are lucky then. I have shipped them over 30 bad pods and called to document the code errors and they let me know that there is nothing they can do because I might be doing something to make these pod not work.

Comment by Kitabparast on August 22, 2011 at 6:44pm

I guess I have been somewhat lucky with the OmniPod. It hasn't been smooth sailing, though. One box seems to have an inordinate amount of malfunctioning pods (in about two weeks, 7 malfunctioned). But Insulet has usually been extremely responsive in dealing with whatever problem I may be having.

I never report occlusions. Those seem to be more either my fault or my body's fault than Insulet's. About 75% of the time there's an occlusion, there's either a lot of dried blood around the canula or there's a major gusher when I take the canula out. Simply the luck of the draw, and not something one can really tell very easily.

Yet, I haven't always been the best customer. When I freak out, I freak out, yet the customer service representatives keep their cool - and even calm me down. I remember a very, very nervous customer service representative being hounded by a pump expert at Joslin Diabetes Center who demanded to know why the OmniPod didn't show insulin on board like other pumps. He did a very good job in a difficult situation.

I don't think the OmniPod is for all people, but it seems every single insulin delivery solution - every single pump, every single MDI regimen - has its problems. I had problems with MDI. I have problems with the pump. It's part of the picture. If someone finds one solution works better than another, more power to them! There is no one-solution-fits-all solution when it comes to diabetes.

As they say, YDMV (your diabetes may vary).

Comment by Hockey Mom on August 20, 2011 at 12:42pm

I know that they are not tracking occlusions anymore because we never go to all of the trouble to call on those anymore. If they won't replace the pod, why bother to call ?

Comment by JohnS52 on August 20, 2011 at 12:36pm

I've been relatively lucky with the pod and like it because of the lack of tubing. It would be great if there was a tubeless alternative to OmniPod and I bet these issues would be resolved quickly.

With regards to which pump one uses. It's really about Diabetes control, whatever works for you is what you should use. We all have the D curse and that's what keeps us together in this figt.

Good luck.

Comment by DEA on August 20, 2011 at 12:10pm

Steve D, I imagine that their "packing process" means randomly grouping pods as they come off the line to minimize the chance of a "bad run" ending up all in one box. But you could still get a bunch of clunkers in one box. I think my record is 4 that failed during priming.

Any occlusion problems with the OmniPod, for me, at least, have more to do with local infusion site problems than a problem with the Pod itself. Aside from the fact, of course, that the infusion cannula does not go as deep as other pump cannulas go. I've tried to vary the infusion sites more after a couple of days of "insulin just won't absorb", but after starting on the Dexcom Seven+, where the sensors are only supported on the abdomen, it has cut into my usual spacing for the OmniPod.

I definitely sympathize with the folks for whom the OmniPod is not working. For me, the rare difficulties have been worth it to be off a pump with a tube, but I know that's just my own mental calculus.

Comment by Steve D on August 20, 2011 at 9:39am

Hey guys, I am sorry for the negetive post yesterday, I had just gotten off the phone with Inuslet and I was red in he face. I agree, there are very few pump companties that will replace an occuleded system, but I met with an Anamas rep yesterday, and I am convinced that they will do alot more than Insulet when there is a problem with occlusions. It seems to me that they just think it is unnacceptable to have occlusions in ANY of the pumps that leave the factory, period. It doesnt seem to me that Insulet has this mmindset, seeing as so many occlusions happen, on top of the faulty pumps they ship out. I am VERY bothered by the attitude that they have, and when I speak with them they "tell" me that the failure rates that I am experiencing are "Just not possible b/c of our packing process." Well, I dont thing your 'packing process" would be the root of the problem.....maybe you should take a look at your MANUFACTURING PROCESS!

Comment by Janice L Cotton on August 20, 2011 at 7:10am

I am truly sorry that some of you are having such high failure rates with the Pod. I have very nearly none. I wonder whether or not Insulet is tracking the percentages of users that have bad results in order to improve their product. I wish all of you well. I wouldn't have hung in there as long as some of you have. You're dealing with not only short term problems which could be dangerous, but your long term health as well. I have another reason that I might be switching to another pump. I might be going to the Ping. My granddaughter loves the pink one. She won't consider wearing "a huge egg" on her body. I need to support her. She thinks that it would be cool if she and Nana have the same pump.

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