Comment

Comment by Natasha Bowlds on August 27, 2009 at 1:46pm

I think the point was that you are tied into reordering - and if you are paying yourself you may not want to reorder early, or you might need the option to go on MDI if finances are tight etc.

Comment by Alesha McElvogue-Calonkey on August 27, 2009 at 1:38pm

That's what I thought but didn't want to sound snippy with anyone.....

Comment by Bradford on August 27, 2009 at 1:12pm

If Insulet doesn't charge for the defective pods (if they send out the new batch free of charge with the next order), then the price is actually the same isn't it? And you're still getting x amount of pods to cover y amount of time for the same price (again assuming the replacements do not cost). You just have to place a re-order sooner, but then that 'reorder' lasts longer because of the replacement pods that come with it...so a pod is still a pod is still a pod right?

Comment by Alesha McElvogue-Calonkey on August 25, 2009 at 2:56pm

Thanks for the info, I wasn't real sure how that worked. Thank God for my husband or I wouldn't have insurance! Not even sure how ours is working. I've been on Omnipod since March and haven't recieved any bill for anything yet. That's almost scary!! (Well we paid the intial fee the amt that insurance didn't cover.)

Comment by Rob on August 25, 2009 at 2:29pm

Hi Alesha,
Insulet will no longer replace defective pods unless you reorder another batch with them (ie. they'll only send out replacement pods when you reorder another box or so). For those of us who actually pay for the pods, rather than have insurance cover the cost, this is poor.

Comment by Alesha McElvogue-Calonkey on August 25, 2009 at 2:07pm

I've heard of the new replacement policy, however I've never had alot of problems with my Omni Pod system. The one time I had to call about a replacement pod, the replacement came within three days. I just have a question? How does the replacement pods coming with your normal order have anything to do with people who pay out of pocket? You shouldn't be getting charged for the replacements.....

Comment by Rob on August 25, 2009 at 1:27pm

TO ALL OMNIPOD USERS:
It appears Insulet Corporation has a new policy regarding replacement of defective pods.
They no longer will replace individual defective pods, but will add additional pod(s) to your next order, according to Customer Service. For those who pay out of pocket for their pods, this is a horrible decision that comes at a time when Omnipod alternatives are around the corner (ie. Medingo Solo micro pump and Medtronic's yet to be released patch pump). Despite the slow response in the past of replacing defective pumps (7-10 days), I always though of Insulet's replacement policy for defective pods was one positive attribute in a rather poorly structured customer service department. Now, I'm hoping the Solo pump flies and does well so I that those of us who pay out of pocket for our supplies and pumps can be treated as valued customers rather than with indifference as I have experienced with Insulet.

Comment by Benjamin Ragland on August 22, 2009 at 1:41pm

Just wanted to say that I was having MAJOR issues with my omnipod falling off. Usually after one day sometimes less. even after using i.v. prep wipes. If anyone else is having this issue I would strongly recommend using "Skin Tac" A liquid skin adhesive made by "Torbot Group inc." It works great. no more problems.

Comment by Betty Ferreira on August 18, 2009 at 3:14pm

Just wondering if there are any Canadians who have managed to get an Omnipod? I'm interested to know how easy it was to get your Dr to give you a prescription for the Omnipod, if your insurance paid for it, if there were any problems with getting the Omnipod from a US supplier/Diabetic Education Centre.

Thanks.

Comment by Alesha McElvogue-Calonkey on August 12, 2009 at 3:38pm

Thanks Rebecca!

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