Comment

Comment by MarysMom on November 9, 2011 at 9:35am

HI Rissamae! Good for YOU!!! Let us know how it's going OK?

Comment by MarysMom on November 9, 2011 at 9:34am

Comment by RissaMae83 on November 9, 2011 at 9:08am

HI all -- just wanted to let you guys know that I started using the Omnipod just a few hours ago!!! So excited for the freedom and excitement =)

Comment by Allie on November 8, 2011 at 6:43am

No, we had to send back the defective one. However, I did end up buying a backup PDM. Insulet was running a program for people switching from their current pump to Omnipod that "allowed" us to purchase a second PDM for $199. It's not covered by insurance, so it's all out of pocket, but I feel better knowing that I have a backup if it ever happens again.

Comment by MarysMom on November 8, 2011 at 6:24am

NO! You have to send the bad ones back.
The only time I was allowed to keep my old one was when they upgraded tot he new and I paid out of pocket for the new.

Comment by Ellie on November 8, 2011 at 6:16am

Those of you who were sent replacement PDMs. Were you allowed to keep the 'od' one?

Comment by Allie on November 7, 2011 at 6:42pm

We also had it happen once last month, after only 3 weeks on Omnipod. I had just changed out my son's pod and changed the batteries on the PDM and about 30 minutes later, the PDM started beeping. It said PDM error Call Customer Service. The paperclip reset did not work and neither did replacing the batteries. They sent us a new PDM. Ironically, a few hours later, the defective PDM just started working again, but it said it had deactivated the pod. Customer service was not helpful. They said "it happens very rarely."

Comment by Kate on November 7, 2011 at 4:05pm

Hi jojo! I've had it happen once. Did the paperclip reset and was good to go. No idea what caused it though. I do dislike it when I have to wait the 3 hours until the bolus calc starts working again. I changed the time at night to avoid it :)

Comment by MarysMom on November 7, 2011 at 2:00pm

Hi Jojo,
I am very familiar with this. We had the alarm go off quite a few times for different reasons, one being something we wrong with the cannula and we had to change her pod. The fluke alarm you heard happened to us 3 or 4 different times in our 3 years of using Omnipod (we recently switched to minimed) it had nothing to do with the time change. The technical support guy tried to tell me it was because of static electricity due to change in weather? We just reset like they said and moved on with it, but I never could quite understand it. I guess anything mechanical will do strange things sometimes!

Comment by jojo on November 7, 2011 at 1:30pm

PDM Error. Ok has anyone heard of this.
13 year old on Pod x 5 months. Just a few pods over that time didnt give the 2 beeps on filling , no big deal . Last evening my daughter changed her pod and gave herself insulin bolus for dinner, just as the bolus was finishing up the PDM alarmed and said PDM ERROR Call customer service with a phone number and a code.
So my husband spent 40 minutes on hold ( I was at work) and the Insulet rep said that this can happen once or twice a year the memory or Ram gets filled or something or screwed up, so you have to take a paper clip and back by the battery compartment theres a green triange and you reset the PDM. You cant use bolus calcs for 3 hours after reset (can manual bolus) Its a safety feature?
Any way I called the company this am cause I was uneasey about this.(Husband kind of blows this all off LOL) Any way she said that yes this happens and sometimes it happens when you go into system setup to change something.
So being the good mom that I am , I had gone into the pump Saturday at 2 AM to turn the clock back (live in Northeast) So Im thinkin thats what set it off maybe.
Has this ever happened to anyone else. I talked to the Clinical rep from Insulet in my territory and she said she had never heard of it. Working fine now. Weird ,right?

• ‹ Previous
• 1
• …
• 34
• 35
• 36
• 37
• 38
• …
• 129
• Next ›
• Page