Replies to This Discussion

Permalink Reply by Unicornzzz on March 22, 2011 at 9:50pm

According the the website you are using a used strip or there is something wrong with the meter and or strips. Call One Touch they will be more to do a replacement.

May I ask why you went with the One Touch Ultra 2? I am just curious.

Permalink Reply by Penguin_Girl on March 24, 2011 at 3:09pm

They aren't used strips, so that isn't the problem. I will call One Touch if the problem continues, I was just wondering if anyone had had a bad batch of test strips that resulted in this error.

Although I was mainly using the UltraSmart, I wasn't using it to full capacity and I thought I might like something a little
smaller so I went with the Ultra2. I may go back to the UltraSmart, as I like the fact that it takes regular batteries which are easier to find.

Permalink Reply by Julia on March 23, 2011 at 12:04pm

I actually have had those errors. It may be because you put the blood in the test strip too soon. I dont remember why else it would do that, but there are reasons. Just get a new test strip if it happens.

Permalink Reply by Penguin_Girl on March 24, 2011 at 3:10pm

The error comes up before it even asks for the blood sample. I just don't want to waste too many test strips. If it continues to happen, I'll call One Touch, they have given me good customer service in the past, so I don't doubt that they would replace the meter if needed.

Permalink Reply by Julia on March 25, 2011 at 11:31am

Wow, that is weird that it comes up before it asks for blood. I would give them a call soon. I'm not really sure how I would handle it, you might wan to ask for a refund or new strips. idk, i let my grandpa do all that stuff(: