Replies to This Discussion

Permalink Reply by Kathy on September 30, 2012 at 3:52am

Completely a personal decision. Personally after being on MM for 5yrs, but Animas the past 6yrs, I dont have much faith in MM Corp. I left due to poor customer service. I had to have my pump replaced every year I had it with MM, never had to replace my Animas. MM may beat other companies to get things on the market, but their technology doesnt always turn out to be the most reliable.

Permalink Reply by Graeme on October 1, 2012 at 2:04pm

That is exactly the kind of feedback I am looking for. I have only replaced my Animas pump once in six years and the support has been great. I guess this is one of those cases where you wonder if the grass is greener on the other side, or if I am missing out on something.

Thanks

Permalink Reply by MegaMinxX on October 22, 2012 at 7:04pm

I haven't used Animas, but have been using MM for over 15 years. I've only had to deal with MM support on a few occasions, usually related to infusion sets, and support has been OK for me. When I obtained my 2nd pump from them, there was a misunderstanding of what my portion of payment was, that took quite a while to resolve, but it was finally worked out to my satisfaction. I've used each pump for 4-5 years, and only had 1 that I sent back for replacement, and that was because the backlight stopped working.

If you check out the MM and Animas groups, you'll hear of many other users experience. Both companies have good and bad. Several folks have posted with detailed comparisons of them.as this question comes up often !

I think feature-wise they are very close, and it comes down to what your preferences are. Being water proof and meter-remote are key selling points for Animas, which you have not indicated a priority. Wanting integrated CGM is (has been) the reason most lean towards MM. I used MM CGMS for 3 years, but then switched to Dexcom. Having a separate device for CGMS is not an issue for me, as it is for others.