Roche Accu-Chek Spirit Insulin Pump Users

Add a Comment

Comment by Colette Henry on November 19, 2009 at 12:19pm

At the hospital today and got a practice pump. Accu-Chek Combo. On saline for a week then getting my own pump and going on insulin. Seem great so far. Will probably be on her for help. Great to know you are here if I need any. Will let you know how I get on.

Comment by Rob Muller, Roche Diabetes Care on November 6, 2009 at 6:26am

Hey Kelly,

Glad to hear you got it. I'll pass along your kudos to the customer service folks. As for the colors: I'm workin' on the turquoise ... that sounds somewhat lyrical, doesn't it? :)
Have a great weekend, and thanks again for your understanding.

Comment by Kelly Rawlings on November 5, 2009 at 12:38pm

My replacement pump arrived. With a battery, no less. Hooray! It certainly looks shiny and new compared to my old pump. Thanks, Accu-Chek, for speedy replacement. My only complaint: it's not turquoise.

Comment by Kelly Rawlings on November 3, 2009 at 1:37pm

Thanks, Rob, for checking on my replacement pump. Roche customer service does a nice job. Is my new pump going to be turquoise?!! Just kidding.

Comment by Rob Muller, Roche Diabetes Care on November 3, 2009 at 11:52am

I'm sorry to hear that, Kelly. It's amazing that things never seem to break during normal business hours, isn't it?
I followed up with customer care and, indeed, the replacement is going out today, and you should get it tomorrow. Please let us know if you have any other issues.
Thanks for the support, and very sorry for the inconvenience.

Comment by Kelly Rawlings on November 3, 2009 at 11:11am

Sad day yesterday: my pump had the "up, down" button failure (of course after 6 p.m. when overnight services aren't available!). Click here to download the US recall info.

The nice people at customer service are sending a replacement, which arrives tomorrow. The buttons don't work after I press and hold one of them to start the bolus double beep. For now, I can use the standard bolus screen to bolus. Thank goodness! My supply of syringes and long-acting insulin is dusty!

Comment by Rob Muller, Roche Diabetes Care on August 28, 2009 at 7:41am

Every suggestion is valuable. I will pass these on as well. Besides, I think turquoise would compliment the product nicely :D
Thanks, and have a good weekend.

Comment by Kelly Rawlings on August 28, 2009 at 7:29am

Thanks, Rob. Here's another product design request: Please design alarm feature so that it can be set to notify us that it's time for an infusion set change. There's no way to set an alarm for 72 hours, right? And I wish the rigid clip case came in turquoise .... :-)

Comment by Rob Muller, Roche Diabetes Care on August 28, 2009 at 5:44am

Kelly, I wanted to let you know I forwarded your comments about the special tool to customer service to get it in the system and send to the appropriate people. Even if they've heard this before, one more time won't hurt, right?

Comment by Kelly Rawlings on August 27, 2009 at 2:24pm

Yes, love being able to use AA batteries! I tried a dime, which kept slipping. Thanks for the quarter tip!

• First
• Previous
• Next
• Last