Roche Accu-Chek Users

For those who use this amazing insulin pump or are interested in know something about it.


Please note: the exchange, sale or giveaway of items between members that require a prescription from a licensed practitioner, including insulin pumps and pump supplies, is not allowed on TuDiabetes.

We encourage you to donate supplies to non-profits such as the Charles Ray III Diabetes Association and Insulin for Life, which accept insulin pumps and pump supplies (as well as other diabetes-related prescription items).

You can also approach your physician's office or local medical groups to discuss donating them to those in need of assistance in your area.

Members: 133
Latest Activity: yesterday

Diabetes Forum

Pump case

Started by KCsHubby (Dave). Last reply by KCsHubby (Dave) yesterday. 8 Replies

Pump Battery

Started by Chadha. Last reply by Mike Dec 24, 2014. 11 Replies

Bolus calculator

Started by KCsHubby (Dave). Last reply by Khürt Williams Dec 11, 2014. 5 Replies

Comment Wall


You need to be a member of Roche Accu-Chek Users to add comments!

Comment by Jake on April 1, 2012 at 2:53pm

Still feel as if the FDA is acting like a child who accidentally burned their hand on a stove with trepidation and trying to overtly protect us from ourselves... its stifling a lot of innovation and theres a lot of stuff that should be available in the US that is NOT due to this

Comment by chriswhit on April 1, 2012 at 11:24am
Thanks for the info Jake. I guess we just hurry up and wait.
Comment by Jake on April 1, 2012 at 8:44am

Hey Chris..
Seems that the Spirit combo is pending 510k approval in the US and is in-process. However the Aviva Nano (has a slightly different name in US, has been approvedconsidered no code now with the Aviva Plus strips (which are also approved and shipping, new chemistry for dealing with icodextrin and other infusion solutions that would false highs leading to overcorrection and lows in these patients) (the strips approval (Aviva Plus) was why the original Nano was not approved, FDA wanted the icodextrin issue resolved, as also the FastClix lancing device), Pump configuration software compatible with Windows 7 is pending FDA approval

Comment by chriswhit on March 31, 2012 at 10:16am
Hi everybody. I'm new to this group and was just wondering if anybody knew
When the Combo pump from Roche would be avaiable in the states? I have been a pumper on several different pump models for about 13 years. The spirit tops them all because of Roches' customer service and backup pump they send. If anybody has any info on the start date for combo I would appreciate it.
Comment by Rob Muller, Roche Diabetes Care on December 12, 2011 at 12:52pm

Hi Liz,
I'm Rob, and I work at Roche.
Have you called Accu-Chek customer care? 1-800-280-7801
Give them a call and let them know your issue. Please let me know how things go.
If you need any more help, please reach out to me here on the wall or DM me if you'd like.
Have a good week, and happy holidays!

Comment by Liz on December 10, 2011 at 1:37pm

Palm Software Question...I'm just getting started with a Spirit pump and am trying to get everything ready for my training. My DE told me to go ahead and get the software installed on the Palm before coming in. I have installed and am stuck on one of the set-up screens. The Palm freezes on that screen everytime I restart. So, anyone else have this issue? I've googled and cannot find troubleshooting info on the software. I appreciate any input and am very happy to start using this pump!

A little about me...I'm T1, diagnosed at 27, been pumping with Omnipod for 2 years.

Comment by Jake on November 4, 2011 at 6:17pm
Upgrade offers not valid in MA and RI, or for Medicare clients.. Got the letter awhile back and actually called them. They are trying to figure out how to upgrade people in those states... (MA and RI have some odd laws regarding prescribed medical devices offering pay for upgrades.. not technically allowed.. (and yes, mention medtronic and animas.. there somehow loopholing around it)
Comment by MossDog on November 4, 2011 at 5:07pm
Hi Marie B. My understanding is that anyone who gets a Spirit pump now will automatically get the Combo without an upgrade fee when it comes out. They are also running a deal in my area where they pay the deductible and copay of the new pump up to $1,500. With my insurance that means no cost for the pump. They also then give an $800 credit on sensors for Dexcom which you can use for up to 12 months. Pretty good deal. See if you can get a hold of the rep in your area about these deals.
Comment by Marie B on November 4, 2011 at 1:42pm
just wondering if anyone has heard anything about the Combo getting on the market. I just got a letter from Roche that my warranty for my Spirit has expired. I am in no financial position to be putting any $$$ towards a new pump, and I certainly don't want to ask my insurance for a new pump if the new Combo will be coming out soon.
Comment by Marie B on October 13, 2011 at 9:53am
We're glad to have you with us Chaplain! I've had Accu-chek and Disetronic pumps ever since I started pumping over 20 years ago.

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