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Roche Accu-Chek Users

For those who use this amazing insulin pump or are interested in know something about it.


Please note: the exchange, sale or giveaway of items between members that require a prescription from a licensed practitioner, including insulin pumps and pump supplies, is not allowed on TuDiabetes.

We encourage you to donate supplies to non-profits such as the Charles Ray III Diabetes Association and Insulin for Life, which accept insulin pumps and pump supplies (as well as other diabetes-related prescription items).

You can also approach your physician's office or local medical groups to discuss donating them to those in need of assistance in your area.

Members: 133
Latest Activity: Mar 30

Diabetes Forum

Pump case

Started by KCsHubby (Dave). Last reply by Laura S. Mar 30. 11 Replies

Pump Battery

Started by Chadha. Last reply by Mike Dec 24, 2014. 11 Replies

Bolus calculator

Started by KCsHubby (Dave). Last reply by Khürt Williams Dec 11, 2014. 5 Replies

Comment Wall


You need to be a member of Roche Accu-Chek Users to add comments!

Comment by Rob Muller, Roche Diabetes Care on April 24, 2012 at 6:47am

Hi Mike,

I hear you, and I'm sorry about that.

I checked with Customer Care and apparently they were having some database access issues recently, which meant they had to ask more questions than usual.

I'm still looking into that particular question about the insulin. I'll let you know when I hear back.

In the meantime, have a good day. We'll try to do better next time. :-)

Kind regards,


Comment by YogaO on April 23, 2012 at 2:00pm

Overall I am very happy with the Customer Care folks @ Roche. They normally seem to "get it" when I call every 18 months or so, or when I call to re-order supplies and can't remember my customer ID number, but.....

I called the other day because I was low and couldn't figure out how to work the multiclix device. I don't normally use the multiclix, but I was using my back-up meter and it has the multiclix in the case.

While I am trying to work my way through the phone menu system, I finally get a rep who puts me through a battery of questions. I stop her when she asks for the S/N of the meter.

In thinking about this interaction days later, I realize the thing that irked me MOST about the call was this question:

Are you still taking insulin?


Why is this a question?

End of rant - thanks

Comment by Jake on April 17, 2012 at 4:24pm

Aviva Nano SmartView officially released in US on Mon. 4/16/2012.

Comment by Jake on April 17, 2012 at 4:23pm

The accuchek_us Aviva Nano SmartView bit.ly/HOac85 is officially released as of Mon. but haven't seen it yet at pharmacies

Comment by Marie B on April 12, 2012 at 12:40pm

I don't have a smartphone or iphone. I think I'm just going to use the palm when I need a bolus calculator, and then when I want to make reports for the doc, upload everything with the smartpix. I guess I'm hopelessly in the dark with a lot of technology.

Comment by hockeydad on April 12, 2012 at 11:50am

What type of Cell phone do you have. There are quite a few app for the ipone and androde that do the samething as the palm. I found the better as I didn't have to care an extra device with me every were I went.

Comment by Marie B on April 12, 2012 at 11:44am

looking around the internet for some assistance with my Palm and windows 7, here is what is suggested

I guess I'm going to not be using my Palm pilot anymore. this is too difficult. I don't even understand half of what they're talking about.

Comment by Marie B on April 12, 2012 at 8:23am

I just had to get a new computer, it has Windows7 and I'm not sure if the Palm desktop software is compatible. I feel clueless and frustrated. when I hit hotsynch on the Palm, the computer makes a lot of noises but I don't get any error messages.

Comment by Jake on April 2, 2012 at 2:14pm

Marie would you laugh if im saying im overdue for some new technology already? ;)

Comment by Marie B on April 2, 2012 at 2:07pm

I know, it's frustrating. I'm due for a new pump soon.


Members (133)




From the Diabetes Hands Foundation blog...

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Diabetes Hands Foundation is incredibly honored to join the Diabetes Advocacy Alliance, an organization with the drive and potential to affect a powerful, positive impact on diabetes and healthcare policy. Diabetes Advocacy Alliance is a 20-member coalition of leading professional Read on! →

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Diabetes Hands Foundation Team


Melissa Lee
(Interim Executive Director, Editor, has type 1)

Manny Hernandez
(Co-Founder, has LADA)

Emily Coles (Head of Communities, has type 1)

Mila Ferrer
(EsTuDiabetes Community Manager, mother of a child with type 1)

Mike Lawson
(Head of Experience, has type 1)

Corinna Cornejo
(Director of Operations and Development, has type 2)

Desiree Johnson  (Administrative and Programs Assistant, has type 1)


Lead Administrator

Brian (bsc) (has type 2)


Lorraine (mother of type 1)
Marie B (has type 1)

DanP (has Type 1)

Gary (has type 2)

David (has type 2)


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