Information

Roche Accu-Chek Users

For those who use this amazing insulin pump or are interested in know something about it.

 

Please note: the exchange, sale or giveaway of items between members that require a prescription from a licensed practitioner, including insulin pumps and pump supplies, is not allowed on TuDiabetes.

We encourage you to donate supplies to non-profits such as the Charles Ray III Diabetes Association and Insulin for Life, which accept insulin pumps and pump supplies (as well as other diabetes-related prescription items).

You can also approach your physician's office or local medical groups to discuss donating them to those in need of assistance in your area.

Members: 132
Latest Activity: Oct 13

Diabetes Forum

Does it come with a clip?

Started by Nik. Last reply by Kelly Oct 13. 6 Replies

Bolus calculator

Started by KCsHubby (Dave). Last reply by Mike Ratrie Sep 13. 4 Replies

Comment Wall

Comment

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Comment by Mike Ratrie on April 23, 2012 at 2:00pm

Overall I am very happy with the Customer Care folks @ Roche. They normally seem to "get it" when I call every 18 months or so, or when I call to re-order supplies and can't remember my customer ID number, but.....

I called the other day because I was low and couldn't figure out how to work the multiclix device. I don't normally use the multiclix, but I was using my back-up meter and it has the multiclix in the case.

While I am trying to work my way through the phone menu system, I finally get a rep who puts me through a battery of questions. I stop her when she asks for the S/N of the meter.

In thinking about this interaction days later, I realize the thing that irked me MOST about the call was this question:

Are you still taking insulin?

Seriously??!?!

Why is this a question?

End of rant - thanks

Comment by Jake on April 17, 2012 at 4:24pm

Aviva Nano SmartView officially released in US on Mon. 4/16/2012.

Comment by Jake on April 17, 2012 at 4:23pm

The accuchek_us Aviva Nano SmartView bit.ly/HOac85 is officially released as of Mon. but haven't seen it yet at pharmacies

Comment by Marie B on April 12, 2012 at 12:40pm

I don't have a smartphone or iphone. I think I'm just going to use the palm when I need a bolus calculator, and then when I want to make reports for the doc, upload everything with the smartpix. I guess I'm hopelessly in the dark with a lot of technology.

Comment by hockeydad on April 12, 2012 at 11:50am

What type of Cell phone do you have. There are quite a few app for the ipone and androde that do the samething as the palm. I found the better as I didn't have to care an extra device with me every were I went.

Comment by Marie B on April 12, 2012 at 11:44am

looking around the internet for some assistance with my Palm and windows 7, here is what is suggested
http://forums.hpwebos.com/t5/Windows-HotSync/Successful-Migration-o...

I guess I'm going to not be using my Palm pilot anymore. this is too difficult. I don't even understand half of what they're talking about.

Comment by Marie B on April 12, 2012 at 8:23am

I just had to get a new computer, it has Windows7 and I'm not sure if the Palm desktop software is compatible. I feel clueless and frustrated. when I hit hotsynch on the Palm, the computer makes a lot of noises but I don't get any error messages.

Comment by Jake on April 2, 2012 at 2:14pm

Marie would you laugh if im saying im overdue for some new technology already? ;)

Comment by Marie B on April 2, 2012 at 2:07pm

I know, it's frustrating. I'm due for a new pump soon.

Comment by Jake on April 1, 2012 at 2:53pm

Still feel as if the FDA is acting like a child who accidentally burned their hand on a stove with trepidation and trying to overtly protect us from ourselves... its stifling a lot of innovation and theres a lot of stuff that should be available in the US that is NOT due to this

 

Members (132)

 
 
 

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