Comment

Comment by Jake on June 8, 2012 at 4:53am

I only have one thing to add right now.. CVS (US) seems to be offering the Nano for 9.99 (cash price) on sale, *AND*.. (not sure how long its good for) they are giving you the money back in their virtual currency, ExtraBucks. Not sure how long its good for though. but been told its a national offer..

Comment by Rob Muller, Roche Diabetes Care on June 7, 2012 at 5:55am

Hi Marie (and all :-))
Jake did a great job on updating! The only thing I have to add is that I will proactively update the group on this and other news as I'm able to discuss it.

Have a good day!

Rob

Comment by Jake on May 30, 2012 at 7:42am

Well iv actually purchased an A-C Nano in CVS *AND* Glookoinc and Accuchek have released an IR adaptor for the Glookosync cable that allows you do download and send a pdf report on an IDevice (Ipod/Ipad).. and download your numbers.. INCLUDING the Nano (Yaaay)
Still a delay on some of the charting due to FDA (boo)
http://www.glooko.com/
http://finance.yahoo.com/news/glooko-launches-glooko-ir-adapter-130...

Comment by Marie B on May 9, 2012 at 11:59am

Rob, can you update us on what's new?

Comment by Rob Muller, Roche Diabetes Care on April 24, 2012 at 6:47am

Hi Mike,

I hear you, and I'm sorry about that.

I checked with Customer Care and apparently they were having some database access issues recently, which meant they had to ask more questions than usual.

I'm still looking into that particular question about the insulin. I'll let you know when I hear back.

In the meantime, have a good day. We'll try to do better next time. :-)

Kind regards,

Rob

Comment by Mike Ratrie on April 23, 2012 at 2:00pm

Overall I am very happy with the Customer Care folks @ Roche. They normally seem to "get it" when I call every 18 months or so, or when I call to re-order supplies and can't remember my customer ID number, but.....

I called the other day because I was low and couldn't figure out how to work the multiclix device. I don't normally use the multiclix, but I was using my back-up meter and it has the multiclix in the case.

While I am trying to work my way through the phone menu system, I finally get a rep who puts me through a battery of questions. I stop her when she asks for the S/N of the meter.

In thinking about this interaction days later, I realize the thing that irked me MOST about the call was this question:

Are you still taking insulin?

Seriously??!?!

Why is this a question?

End of rant - thanks

Comment by Jake on April 17, 2012 at 4:24pm

Aviva Nano SmartView officially released in US on Mon. 4/16/2012.

Comment by Jake on April 17, 2012 at 4:23pm

The accuchek_us Aviva Nano SmartView bit.ly/HOac85 is officially released as of Mon. but haven't seen it yet at pharmacies

Comment by Marie B on April 12, 2012 at 12:40pm

I don't have a smartphone or iphone. I think I'm just going to use the palm when I need a bolus calculator, and then when I want to make reports for the doc, upload everything with the smartpix. I guess I'm hopelessly in the dark with a lot of technology.

Comment by hockeydad on April 12, 2012 at 11:50am

What type of Cell phone do you have. There are quite a few app for the ipone and androde that do the samething as the palm. I found the better as I didn't have to care an extra device with me every were I went.

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