Comment

Comment by Abby on June 4, 2013 at 8:00am

Thank you! :) I find that my range of clothes is greatly limited with the new clip, and it doesn't hold as well so I have had instances of my pump falling off in inconvenient places! The sprung loaded one was much easier and I never felt restricted with it in anyway.

Comment by Rob Muller, Roche Diabetes Care on June 4, 2013 at 7:44am

Hello Marie and Abby. I just wanted you to know that I passed your feedback on the clip to the product marketing team. Marie, I let them know your thoughts quite a while ago. I'll follow up with them and see about a possible update.
I'll also see if I can find any old ones here (fingers crossed!).
Have a good day.

Comment by Abby on June 4, 2013 at 7:14am

Marie, I had the same problem with mine about 4 months ago as I broke my old Spirit case even though I had already swapped to the Combo so have had to put up with the new Combo case since! I searched everywhere and even got in touch with Accu-Chek and they said they only had the new ones in stock.
I wasn't very impressed with the new one, I had only had the replacement 3 months when it broke, and the original spring loaded clip I had with my Spirit lasted 5 1/2 years!
Sorry that's not much use!

Comment by Marie B on June 4, 2013 at 7:03am

does anyone know where I can get the "old" Spirit case, the one with the clip that actually holds tight? I broke mine yesterday. I was on the Combo, but now I'm back on my old Spirit btw, couldn't afford the $1800 co-pay.

Comment by Mike Ratrie on February 25, 2013 at 6:10pm

Okay, here is a new quirk I have discovered. The meter lets you set a reminder to change the infusion set in 48 or 72 hours. I have mine set for 72 hours (3 days). It turns out the reminder is based on calendar days. IOW, if you changed your infusion set @ 7:00AM on Sunday, the reminder pops up when you turn on the meter anytime AFTER 12:00AM (midnight) on Wednesday, since Sunday to Wednesday is three days.

The first time this happened, I freaked out a little bit thinking I had missed a site change. Now, I know when I do a 3:00AM check and the site change reminder comes up, to just hit 'SNOOZE'...

Comment by Craig C on February 5, 2013 at 6:13am

I've had the same problem when I'm around a lot of metal or electric appliances. Fluorescent lights could also be an issue as I know they affect cellular signals too. I've learned not to be standing by the refrigerator and stove when taking a reading. Bluetooth is a wonderful thing but, as with all electronics, it is susceptible to electro-magnetic fields.

Comment by Dee on February 4, 2013 at 2:47pm

Thanks Abby, I wasn;t told this. The pump is usually in my back pock so maybe that is the problem. Seems a bit of a nuisance.

Comment by Dee on February 4, 2013 at 2:44pm

The bluetooth symbol Has stopped flashing and I get a bolus advice, then I try to give the bolus and it says Communication Warning and tells me to Manual Pump.
I thought the whole point was that you could tuck the pump away somewhere discreet and not have to touch it. At the moment I don;t know if I'm going to have to fish it out each time I use it. Could it be a fault?

Comment by Abby on February 4, 2013 at 2:41pm

Yes I order from accu-chek but don't have to pay due to the NHS in England so works well for me. They certainly last a lot longer than the ones provided with the spirit (and the original provided with the combo).
Dee - I've had it a few times but was to to be aware that the Bluetooth won't go through me, so to make sure when programming they are in a directive with each other with only clothes in the way. They said I'd eventually be able to work out what it would/wouldn't pass through, which is true :)

Comment by Mike Ratrie on February 4, 2013 at 2:37pm

Dee,

I would think that you will see the Communication Warning anytime you have been out of range and then turn on the meter, or if you have just turned on the pump screen for any reason.

Whenever I see the bluetooth symbol flashing, I wait until it is solid before trying to test or use the Bolus Advisor. A few times when I know the communication won't work (because I used the pump directly), I have turned the meter on and off, then back on.

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