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Snap Insulin Pump Users


Snap Insulin Pump Users

Group for users and those interested in the Asante Snap insulin pump...

Unfortunately, please note: the exchange, sale or giveaway of items between members that require a prescription from a licensed practitioner, including insulin pumps and pump supplies, is not allowed on TuDiabetes.

We encourage you to donate supplies to non-profits such as the Charles Ray III Diabetes Association and Insulin for Life, which accept insulin pumps and pump supplies (as well as other diabetes-related prescription items).

You can also approach your physician's office or local medical groups to discuss donating them to those in need of assistance in your area.

Location: US
Members: 19
Latest Activity: Apr 4

Diabetes Forum

Medicare Coverage of the Snap, lol

Started by Bob Martin. Last reply by Jeff Mar 5. 1 Reply

Does anyone out there know if the Asante Snap is covered by Medicare or will it go the way of the OmniPod???? The design of the Snap is cool and a time saver, but it shots the Medicare pumpers in the…Continue

Updated version of Snap Pump now avalible

Started by Jake. Last reply by Jeff Feb 21. 2 Replies

Will write more on it, but on the way to doctors appt when I got this .

How is the snap different? Do you like it?

Started by Chad. Last reply by JiMMy Jan 22. 6 Replies

Hey guys! Just wanted to start some conversation about Snap!

What were the leading reasons you decided to go with the Snap pump?

Started by Jake. Last reply by cyborg mom Jan 11. 6 Replies

Recently obtained the Asante Snap pump which arrived on Halloween... Was looking for a pump that was mostly affordable out of pocket if I had to go that route, but fortunately it was unique enough to…Continue

Comment Wall


You need to be a member of Snap Insulin Pump Users to add comments!

Comment by Jake on February 25, 2015 at 9:10am

I appreciate you getting back to me. Thanks..

Comment by Ken El-Sherif, Asante Solutions on February 24, 2015 at 3:48pm

Hello Jake,

First, in full disclosure I want to tell you that I am from Asante Solutions. I am quite disappointed to hear that you have had a poor experience. Customer Serivice is a top priority for us at Asante Solutions. If your problem has not yet been solved please call Gil, our Director of Customer Service, at 1-855-427-2683 and we will do everything we can to remedy the situation.

Comment by Jake on February 24, 2015 at 9:13am

I ordered a Snap upgrade awhile back. I was billed in Dec.. Still have yet to recieve upgrade, due to parts being backordered.. Problem is, the rep doesn't answer her calls or email, and iv followed up on it a few times now.. Tempted to tell them where they can put it.. All I want is a pump, an estimated ship date, a tracking number or an answer to my inquiries.. Im pretty much done with Asante and consider them a bit unorganized and unprofessional

Comment by Jeff on February 21, 2015 at 10:13am

Comment on Thas comment.
I use the Dex and the Snap. I love both of them. But I don't time the changes. I am lucky that I have reasonable insulin sensitivity so I look for signs before I change the infusion set. If my BG remains low all night, I am fine. When it starts to get elevated, time for a change. For me, this is somewhere between the suggested 3 days and a much longer 8-10 days. I am not sure what is happening, probably scarring, but this approach seems to work for me. So timing doesn't make sense for my case.

For me, it would be nice if I could order the infusion sets and the bodies separately. But alas, we can't.


Comment by JiMMy on January 29, 2015 at 4:56pm

Not too many on here.... but I just started my pump 5 days ago. It's been the easiest thing to use ever. I loved the slick look and feel of the t:Slim. But the Snap has it beat. Light. Easy. Simple. Doesn't impede much at all on my life. I'm just waiting for the Dexcom connection....

Comment by JiMMy on January 22, 2015 at 11:07am

Hi all - Moving to the Snap. Looking forward to it. Got my 90 day supply. Waiting on the prescription change for the insulin. And the body to be delivered. So hope to be on this in just a week. Can't wait. Look forward to learning from those here that are already working with it. And I'll be using the Dexcom G4 system with it as well. Hoping the integration with it will be coming really soon as well.

Comment by Thas on January 11, 2015 at 9:42pm

Yes and no. The status screen seems to keep track well enough how long the pump body has been in use; however, the only way to tell how long since the last infusion set insertion is based on when the last priming took place. If, for whatever reason, any other priming was done, that is what will be reported. I'd hoped to set the pump alert timer to 3 days, so it would alert me when I should change - however, it, too, seems to reset with any priming or pump body change.

I also use a Dexcom CGM, so between pump body/cartridge changes (every 3-5 days for me), infusion set changes (hopefully, every 3 days), and CGM sensor changes (every seven days). Add to those all the prescription orders that have to be made, and there are a lot of non-coinciding events to track.

Comment by cyborg mom on January 11, 2015 at 8:44pm
Ah, figured it out. This is to track how long the pump body has been running. I let the alert go off on 3 days 6 hours. When you put a new cannula on your body and attach it to the tubing then Prime Cannula under the Prime Menu it will reset. I always change my pump on Sunday then carry an extra cannula for when that change is due. Did this help?
Comment by Thas on January 11, 2015 at 8:36pm
By "set changes" I mean infusion sets. I would like to use the alarm to remind me when three days have passed, but it rrests when I don't expect it to.
Comment by cyborg mom on January 11, 2015 at 8:34pm
"Question: Does anyone successfully user the pump alert timer to keep track of set changes? It never quite does what I expect.."
What do you mean by set changes? Do you mean basals? I have been pumping for over 12 years and am now on the Snap. Maybe I can help.

Members (19)




From the Diabetes Hands Foundation blog...

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Diabetes Hands Foundation is incredibly honored to join the Diabetes Advocacy Alliance, an organization with the drive and potential to affect a powerful, positive impact on diabetes and healthcare policy. Diabetes Advocacy Alliance is a 20-member coalition of leading professional Read on! →

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Diabetes Hands Foundation Team


Melissa Lee
(Interim Executive Director, Editor, has type 1)

Manny Hernandez
(Co-Founder, has LADA)

Emily Coles (Head of Communities, has type 1)

Mila Ferrer
(EsTuDiabetes Community Manager, mother of a child with type 1)

Mike Lawson
(Head of Experience, has type 1)

Corinna Cornejo
(Director of Operations and Development, has type 2)

Desiree Johnson  (Administrative and Programs Assistant, has type 1)


Lead Administrator

Brian (bsc) (has type 2)


Lorraine (mother of type 1)
Marie B (has type 1)

DanP (has Type 1)

Gary (has type 2)

David (has type 2)


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