Doug, I have had a medtronic pump for about 7 years. This is the only brand pump I have ever had so I cannot compare it to others. I have been happy with its performance and with the service I have received from medtronic.
My worst problems have been with customer service, wrong orders, not sent on time, it was great back when it was Mini-med, really bad after the merger, and seems to be gradually improving lately. My pumps just dont seem to last for very long. A new one lasts about a year and a referbished one about 6-8 mths. they are really good at sending a new one right away if it is malfunctioning but not always good at listening to me if I am trying to explain that it isnt working. I am told that this is rare and that "most people dont have these problems"'. I guess my biggest problem is probably difficultly with the infusion sets.
Good experiences: are the benefits of having a pump, the control, freedom, flexibility, I have never used another pump than Metronic so I can't make a comparison, although I have had two different sensors.
I am a former Medtronic Pumper as of 3 days ago. I now have the Omnipod and love it. The pump is self-contained within the Pod which is small. It has 200 unit reservoir, which is smaller than the Medtronic, but it lasts two days if you are controlling your sugar and carb intake like you are supposed to. One of the coolest features is the automatic canula inserter. All you do is stick the pod on your preferred location and push start on your PDM (personal diabetes manager). The pod then inserts the canula in less than 200 milliseconds. You can't even feel it.
It's the advance in diabetes tech that I have been looking for....
By the way, I have two boxes of Qucksets with 23 inch tubing (9mm canula), 1 box of the new Quickset (23 inch tubing (6mm canula, and 1 box of 300 unit reservoirs that I will gladly donate to someone that could use them. Email or comment here if you are interested.
I've had my Minimed pump for almost 6 years now (my first and only pump so far). It did crap out on me once. I was actually out of town when it happened. I called the number and when I told them the error code they said they'd have to send me a new one. They overnighted it to me (was over fourth of July weekend too) so I was impressed with that. I've never had a problem with their service but honestly haven't needed it much. I do get some "no delivery" errors every so often. They seem to come in little spurts but I think it has a lot to do with running the tubing from my thigh, under my belt and into my pocket where I wear the pump. I do think it is a great pump though and have been very pleased. I would never want to go back to injections that's for sure!! I order my supplies from Edgepark Medical and have never had a problem with them either. They are also really good about getting my supplies to me quickly when I forget to order and find myself down to the last infusion set! I should probably set up the automatic monthly ordering. I am considering switching to the Pod though because the idea of being tube free is very exciting to me! I'm talking to my educator next week to see if she recommends trying it out or just getting a new Minimed.
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