Adam Thompson
  • Male
  • Barkhamsted, CT
  • United States
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Adam Thompson's Discussions

Animas customer service?

Started this discussion. Last reply by PEdge Jun 13, 2012. 9 Replies

 

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Adam Thompson joined Sara's group
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Athletic Diabetics

For all you athletes with diabetes (or wannabe athletes!) - a place to exchange workout tips and encouragement.
Feb 14
Linda G left a comment for Adam Thompson
"HAPPY BIRTHDAY ADAM!! Best Wishes NOW....and for the rest of the year! Have a GREAT "ME" DAY :) -------------------------------------------------------------------------------------------------- Hey, why don't you come join us in the…"
Dec 27, 2012
brokenpole left a comment for Adam Thompson
"Happy Birthday!! Hope you have a wonderful day and get to have some fun. Enjoy your special day."
Dec 27, 2012
PEdge replied to Adam Thompson's discussion 'Animas customer service?'
"I think the customer service is good so far. I started pumping for the first time today. when the DE helped me set up the pump and training, we ran into a error. we called Animas and was on holod form maybe a minute. We found out that we had a…"
Jun 13, 2012
Timothy replied to Adam Thompson's discussion 'Animas customer service?'
"I had an Animas pump for 5 years. Back before they were bought my Johnson and Johnson they were fantastic. I never had trouble getting them on the phone or having my questions answered. After the take over I think they cut back the support staff…"
Jun 13, 2012
Terry replied to Adam Thompson's discussion 'Animas customer service?'
"Adam - Since you've lived with a Dex CGM, you probably value its ability to wake you up at night. If you're like me you place your CGM at night to optimize the radio link to your sensor and maximize its ability to wake it up. How do think…"
Jun 11, 2012
Adam Thompson replied to Adam Thompson's discussion 'Animas customer service?'
"I am currently using the Dexcom CGM, and am very happy with it, but am not using an insulin pump. I am interested in switching to a pump, but am active, and rely on the CGM to let me know if it's time for a snack, whether it's mountain…"
Jun 11, 2012
Terry replied to Adam Thompson's discussion 'Animas customer service?'
"I saw something in the May 2012 issue of diaTribe that indirectly addresses your interest in info on the Animas Vibe. It's in the new-now-next section on page 4. The update is from Dexcom's perspective and their development of the Gen 4…"
Jun 11, 2012
Brian Wittman replied to Adam Thompson's discussion 'Animas customer service?'
"I have an Animas pump and my customer service experience with them has been superb. They have handled every order promptly, and have addressed every question that I have had with the pump, the software or other issue. I love the features of the…"
Jun 11, 2012
juliannaergrl replied to Adam Thompson's discussion 'Animas customer service?'
"I have an animas insulin pump. When I call them on the phone, other than long wait times (10-15 min on hold), their customer service has always been satisfactory... except last week when I called for infusion set samples and the guy was impossible…"
Jun 11, 2012
JohnG replied to Adam Thompson's discussion 'Animas customer service?'
"I can tell you that it's hard to get a response about any product that's in the FDA process...Unless it is a official press release I would not hold my breath...if anyone outside the Animas/J&J camp had some news it would be plastered…"
Jun 11, 2012
Adam Thompson posted a discussion

Animas customer service?

I have now sent two separate emails over the past few months to Animas, asking about the Animas Vibe, and if they have any information regarding the FDA approval process. Both times I received an auto-response email stating they've received my email and will respond within 72 hours. I never received an actual follow up email either time.Is this indicative of Animas customer service?Does anyone currently use an Animas insulin pump, and if so, what has your experience been with their customer…See More
Jun 11, 2012
Adam Thompson replied to Chadd's discussion 'Slim, Touchscreen Insulin Pump Coming in 2012'
"Does anyone know when the Animas Vibe will be available??? I have become reliant on my Dexcom CGM, and am interested in a pump, but want both in one (Vibe), and want something that I won't drown easily (also Vibe)..."
May 7, 2012
Linda G left a comment for Adam Thompson
"Hello! How Do You Do, and....HAPPY BIRTHDAY to you Adam. Luv your photos ) Best Wishes NOW....and on the next 364 days! How's it all going? Do you have any questions or comments? You haven't been on in a while and I wondered if you were ok."
Dec 27, 2011
Linda G left a comment for Adam Thompson
"Greetings Adam.....what a lovely family, and cute cute baby!! Best Wishes on your Special Day....and on the next 364 days!How's it all going? Do you have any questions or comments?"
Dec 27, 2010
Doris D left a comment for Adam Thompson
"<img style="visibility:hidden;width:0px;height:0px;" border=0 width=0 height=0…"
Dec 27, 2010

Profile Information

Date diagnosed
May 1, 1986
Most recent HbA1C %, date of result (optional)
5.9
Type of treatment/devices you use
Shots, Diet and Exercise

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Comment Wall (7 comments)

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At 12:00pm on December 27, 2012, Linda G said…

HAPPY BIRTHDAY ADAM!!
Best Wishes NOW....and for the rest of the year!
Have a GREAT "ME" DAY :)
--------------------------------------------------------------------------------------------------
Hey, why don't you come join us in the TuD chat room?
You'll see us at the bottom of the home page.
We have a great time getting to know each other, sharing info and lots of laughs :)
It's on right now!
--------------------------------------------------------------------------------------------------

At 3:54am on December 27, 2012, brokenpole said…

Happy Birthday!! Hope you have a wonderful day and get to have some fun. Enjoy your special day.

At 10:06am on December 27, 2011, Linda G said…

Hello! How Do You Do, and....HAPPY BIRTHDAY to you Adam. Luv your photos )
Best Wishes NOW....and on the next 364 days!
How's it all going? Do you have any questions or comments?
You haven't been on in a while and I wondered if you were ok.

At 6:22am on December 27, 2011, SEAGATOR said…

Happy,Happy Birthday,Adam. I wish for you a most wonderful day. ENJOY!!!

At 4:13pm on December 27, 2010, Linda G said…

Greetings Adam.....what a lovely family, and cute cute baby!!
Best Wishes on your Special Day....and on the next 364 days!
How's it all going? Do you have any questions or comments?
At 7:47am on December 27, 2010, Doris D said…
<img style="visibility:hidden;width:0px;height:0px;" border=0 width=0 height=0 src="http://c.gigcount.com/wildfire/IMP/CXNID=2000002.11NXC/bT*xJmx*PTEyOTM*NjQ4MjU3NzcmcHQ9MTI5MzQ2NDgzOTYzNyZwPTEzMjgxJmQ9Y29tbWVudHNiYXImZz*x.gif" /><br /><a href="http://www.commentsbar.com/?item=36638"><img src="http://s335.photobucket.com/albums/m455/commentsbar1/pic18/YtEkxBZL36638p_11.gif" border="0" alt="myspace comments"></a><br /><small><a href="http://www.commentsbar.com">Get <b>MySpace Comments</b> without leaving myspace!</a></small><br />
At 11:18pm on June 9, 2009, Patti Burns said…
Welcome to tudiabetes, Adam! Here you will find alot going on as I have for over a year now lots of friends and support.
Please insert a pic of you so as to recognise you in upcoming discussions. Also go to ABOUT US on the top of the page, and click on NEW MEMBER GUIDE and read up on us.
Enjoy your journey with us, Patti
 
 
 

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