"I think the majority of customer service problems in the past year are due to the migration to the new pods. Patients were swamping the call center, either checking on when they would get new pods or with issues involving those pods. All of that…"
"Unfortunately, your situation is typical of the challenge facing Insulet in trying to grow market share. Endos are reluctant to abandon the products with which they are familiar in favor of the unfamiliar, despite some pretty obvious benefits. Way…"
"My experience has been similar to Andy's. I can't remember my last failure, and I had very many when the new pods first came out. I think I was the first person here to switch to the new pods, and that was prior to Insulet issuing new…"
"It's crazy, but I have had fewer failures over the past few months than with the old pods. Granted, I had numerous problems early on, but they have been solved by not filling to the max and putting the PDM just to the left of the pod during…"
Jim, here is giving you a warm and friendly welcome to TuDiabetes.com. This is a very neat site/blog that we all use to help and support each other. I hope to see you and your participation often. If I can be of any assistance please feel free to ask. Again, welcome aboard!!
If you are new to diabetes advocacy in the traditional sense of the word, you may be thinking, “What the heck is a docket!?” I certainly was the first twenty times I heard it (yes it took that long). For Read on! →
Dear Ms. Rosenthal: I am a person living with type 1 diabetes since the age of 30. I am also the President and co-Founder of the Diabetes Hands Foundation, a nonprofit aimed at connecting and mobilizing the diabetes community. Seeing Read on! →