"Hi Tony, Thanks for reaching out! Always good to have another friend. Have a great day.
Rob"
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Rob Muller, Roche Diabetes Care
- Male
- Westfield, IN
- United States
- Blog Posts
- Discussions (10)
- Events
- Groups (3)
- Photos (1)
- Photo Albums
- Videos
Rob Muller, Roche Diabetes Care's Groups
Rob Muller, Roche Diabetes Care's Page
Latest Activity
Rob Muller, Roche Diabetes Care commented on Marcelo Bellon Ferreira's group 'Roche Accu-Chek Spirit Insulin Pump Users'"Hi Mike,
I hear you, and I'm sorry about that.
I checked with Customer Care and apparently they were having some database access issues recently, which meant they had to ask more questions than usual.
I'm still looking into that particular…"
Rob Muller, Roche Diabetes Care replied to craig620's discussion 'Accucheck software'"Hello again, Craig.
Here is the info from the product manager:
The Accu-Chek Smart Pix device reader and Accu-Chek 360° system both offer a full range of graphs, reports and ease of use so we believe that you would be happy with either option.…"
Rob Muller, Roche Diabetes Care replied to craig620's discussion 'Accucheck software'"Hi Craig,
Sorry for the delay in responding to your email. I'm Rob Muller, and I work with Roche Diabetes Care. I'm getting a response for you direct from the product manager.
I know there are some changes coming up when Nano comes out. I…"
Rob Muller, Roche Diabetes Care replied to gayler's discussion 'First week on my pump has been ruf' in the group Roche Accu-Chek Spirit Insulin Pump Users"Hello again, Gayler. Please remember that our pump support is open 800-688-4578 is open 24/7, 365 days a year. Also, here is a link to some videos that you might find helpful. If so, feel free to post to the group!
Accu-Chek Video Library
Have a…"
Rob Muller, Roche Diabetes Care left a comment for gayler"Hello, and thanks for reaching out. Please let me know how I can help you. Have a great week!
Rob"
Rob Muller, Roche Diabetes Care replied to gayler's discussion 'Is anyone using the accu-check spirit pump?' in the group Pumping Our Insulin"Hello. Just saw your message. My name is Rob. I'm a member here and I actually work for Roche. You'll be happy to know that there is an existing Spirit Pump User Group here. It's a great resource filled with great folks. Please let me…"
Rob Muller, Roche Diabetes Care joined Regge's group
Pumping Our Insulin
Group for those that are pumping. Come and exchange tips on using your pump. Discuss the differences of the different types of pumps out on the market, infusion sets and pump accessories.See More
Rob Muller, Roche Diabetes Care replied to Emily Coles's discussion 'Diabetes App Survey'"Hello all,
Rob Muller with Roche here. Thanks for your input! I'll make sure your feedback gets heard. :)
Also, if you haven't done so, please follow the link to the survey and give us your thoughts directly.
Hope you all are having a good…"
Rob Muller, Roche Diabetes Care left a comment for Hamish Norton"Hello Hamish, I hope the holidays treated you well! :-)
Thanks for reaching out.
Have a great 2012,
Rob"
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Rob Muller, Roche Diabetes Care's Photos
Comment Wall (36 comments)
- At 8:38am on September 6, 2011,
Kellykins763 said… - Hi Rob,
Thanks for the welcome. I have had my Accu-chek Compact Plus for two years approx. and I have noted that I can not buy a calibrating solution for it. How oftern should I be replacing my unit?
- At 4:05pm on January 27, 2011,
Tammie Leisy said… - HI Rob my daughter really loves using the accuchec aviva has tried others but has cone back to her original, I copy down her blood sugars for her DR,we go again in 3 weeks for a diary review Tammie
- At 4:47am on January 23, 2011,
SPRITE'S MOM said… - Thanks for the info.
- At 2:03pm on January 18, 2011, SPRITE'S MOM said…
- Also do we need a script for the 360 software?
Thanks,
- At 1:24pm on January 18, 2011, SPRITE'S MOM said…
- Does UHC cover the Accu-chek 360 management software? If so, under what-DME?
What is the difference in the 360 for around 50 and the other instant downloader that is around $100?
Thanks, Spicysmom
- At 8:19am on September 15, 2010,
Marie B said… - oh thanks Rob. every time I need to use it, I have to figure it out all over again. funny I was just thinking about you as I was reading the discussion on MM's customer service. don't want to bore everyone again with how amazing I feel you guys are.
somehow one of my meters is exactly one month off (showing today as "8-15") guess I better not download that one. wonder how I did that???
- At 10:30pm on August 5, 2010,
Mike Ratrie said… - Rob,
I was looking at the pictures on the TuD home page and when I saw the Combo(?) package show up it reminded me of something that I never expressed when I received my Spirit.
Could Roche please use a lot less packaging? At a minimum, it would save Roche a ton of money, plus it would be better for the planet.
Fair Winds,
Mike
- At 5:46pm on July 31, 2010,
AaronM said… - I think you need to report to Roche that there is a problem with the new AccuCheck Compact plus meter (all black with the hour glass shape). This meter will lose the time and date settings for some undetermined reason. I used to thinl this problem only existed with my meters. However, the same problem occured with replacement meters. Now there is a new topic on Tudiabetes with reports of the same problem from other users. See:
http://www.tudiabetes.org/group/accuchekusers/forum/topics/accuchek-compact-plus-issues
The Roche representatives who answer the service line infer that this is an uncommon issue. I am not so sure now. Please contact me off line.
AaronM
- At 12:15pm on July 22, 2010,
catlover said… - Rob- I didn't see the friend invite when I sent the thanks to you. That was just for the offer of future help. I always love to have new friends. Thanks again !
- At 12:07pm on July 22, 2010, catlover said…
- Thanks !
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