"1hr 53min hold time,(put them on speaker) 400 strips and control solution ordered. I wonder if their shipping dept. is faster than Insulet's :):) At least abbott's hold music changes every now and then!"
"They wanted one of mine back and like others here, it took forever. Finally I called them and said that if they wanted it back, they needed to send out the tag and packaging. If they didn't do it within a week, I was recycling it like the…"
"got all of my replacements on Friday after a couple weeks(3 total) including a return shipping bag for one of my failed pods. they did send me an old pod on accident for one of the replacements, which I didn't realize until I had filled w/…"
"I just had one instance of that darn it... which caused the pump to refuse to re-activate a brand new pod, so wasted.
Not sure I know how to handle all of this except to pay extra attention to that darned unnecessary confirm prompt. Folks claim…"
"My replacement pods and return box arrived about 2 weeks ago, and it only took 2 days. I'm not sure if they expedited it but they did say they could overnight them and asked how many I had left. I had 10."
"they always ask me if my supply is ok, if it is they send them with the next shipment if not they send right away. I have been requesting they all be sent right away lately due to all the failures, and they honor your request if you ask them"
"Yeah, I had the same issue awhile back with my old pods. Insulet didn't send the replacement pods until some time later but, for some reason, they did send me a new pack of ten to get me to the next shipment. I did call my insurance company to…"
"I was told the new pods that failed would be in the next order so I won't find out until I get my next shipment. I didn't keep my new pods that failed so they won't be including a return envelope. They said they would replace them…"
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